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Chinedu Jeromes

@chinedujeromes

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Cloud Engineer focused on secure, scalable Azure/AWS/GCP solutions and enterprise Dynamics support.

Nigeria

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What I'm looking for

I’m seeking a Cloud Engineer role in Germany where I can design secure, scalable cloud solutions, lead reliable incident resolution within SLA, and drive continuous service improvements—collaborating closely with engineering while keeping customers supported end to end.

I’m a Cloud Engineer and Microsoft Dynamics Technical Specialist with over 4 years of experience supporting enterprise systems, cloud platforms, and IT infrastructure in customer-facing environments. I enjoy troubleshooting complex technical issues, leading escalations, and turning incident learnings into operational improvements.

At Tek-Experts, I’ve served as a Subject Matter Expert for Relationship Management, providing advanced guidance for Microsoft Dynamics 365 Finance & Operations. I lead technical escalations and perform detailed root cause analysis to resolve high-priority customer incidents, while mentoring engineers through case reviews, training, and knowledge-sharing.

Previously, I worked as a Microsoft Dynamics ERP Technical Support Engineer (Stage 2), diagnosing and resolving Dynamics issues via phone, email, and remote support while ensuring timely resolution within SLA. I also handled enterprise IT support during my NYSC at NAFDAC, including hardware/software maintenance and support for network security, backups, disaster recovery, and endpoint protection—strengthening my foundation for designing secure, scalable cloud solutions.

Experience

Work history, roles, and key accomplishments

Current

Subject Matter Expert (RSM)

Current

Tek-Experts

Nov 2023 - Present (2 years 8 months)

Serves as SME for Relationship Management, providing advanced technical guidance for Microsoft Dynamics 365 Finance & Operations issues. Leads technical escalations with root-cause analysis, mentors engineers, and ensures SLA and quality compliance.

Microsoft Dynamics 365 Relationship Management Technical Escalation Root Cause Analysis Incident Management Technical Documentation SLA Mentoring Coaching Customer Support

Microsoft Dynamics ERP Support (S2)

Tek-Experts

Jun 2022 - Nov 2023 (1 year 5 months)

Provided Stage 2 Microsoft Dynamics 365 Finance & Operations technical support by diagnosing and resolving application, configuration, and infrastructure issues. Collaborated with engineering teams to resolve defects, escalated high-impact incidents, and guided junior engineers on troubleshooting.

Microsoft Dynamics 365 F&O Troubleshooting Remote Support SLA Management Cross Functional Collaboration Mentoring

Information Technology Specialist

NAFDAC

Aug 2021 - May 2022 (9 months)

Installed, configured, and maintained computer hardware, software, and network infrastructure in a Windows-based enterprise environment. Supported system maintenance and helped with network security, backup/disaster recovery, endpoint protection, and connectivity issue resolution.

Windows Server Network Infrastructure Network Security Backup Disaster Recovery Endpoint Protection TCP IP DNS Connectivity Issues

Insurance Advisor

Leadway Assurance

Oct 2020 - Apr 2021 (6 months)

Built customer relationships through consultative engagement and business development. Drove customer acquisition via targeted outreach and improved customer service processes to enhance client satisfaction.

Customer Relationship Management Consultative Selling Business Development Customer Acquisition Stakeholder Management