CAChika Anegbu
@chikaanegbu
Experienced Technical Support Engineer specializing in Dynamics 365 F&O.
NigeriaWhat I'm looking for
I am an experienced Technical Support Engineer with a specialization in Dynamics 365 F&O, cloud computing, and application support. My career is marked by a proven track record of achieving 95% customer satisfaction and resolving complex technical issues efficiently. I am certified in Microsoft 365, Azure, and ITSM, and I possess strong skills in project management, problem-solving, and cross-functional collaboration.
Currently, I work at Tek Experts, where I deliver exceptional technical support for Microsoft Dynamics 365 F&O in the NOAM region. My efforts have led to a significant boost in team productivity and enhanced product quality through effective communication and collaboration with subject matter experts. I have also successfully managed critical escalations and provided consultation on cloud architecture, ensuring seamless customer experiences.
My previous roles have equipped me with a diverse skill set, including IT support, project management, and administrative management. I have consistently demonstrated my ability to reduce operational costs, improve team productivity, and maintain high levels of customer satisfaction. I am passionate about leveraging my skills to drive operational excellence and contribute to innovative solutions.
Experience
Work history, roles, and key accomplishments
Dynamics ERP Technical Support
Tek Experts
May 2023 - Present (2 years)
Delivered exceptional technical support for Microsoft Dynamics 365 F&O, achieving 95% customer satisfaction and resolving 90% of issues through effective problem-solving and collaboration. Enhanced product quality via bug reports and managed critical escalations.
IT Support Engineer Intern
Tranter IT Infrastructure Service
Oct 2022 - May 2023 (7 months)
Managed Active Directory and identity access controls, implemented disaster recovery measures, and optimized system performance. Enhanced infrastructure with virtualization and cloud computing while ensuring SLA compliance.
Product Manager
Top Universe
Nov 2022 - Jan 2023 (2 months)
Collaborated with cross-functional teams to develop MedBookly, a medical booking platform, by defining project vision and managing the lifecycle with JetBrains tools, ensuring user-centric solutions through market research.
Administrative Manager
Justin Melvin Enterprise
Oct 2019 - Jun 2021 (1 year 8 months)
Reduced operational costs by 25% and improved team productivity by 30% through effective resource management. Ensured business continuity during the pandemic and resolved customer complaints with a 90% satisfaction rate.
Customer Care
M.C Ibe and Sons Limited
Oct 2017 - Nov 2017 (1 month)
Acted as the first point of contact for inquiries, efficiently resolved customer complaints, and supported sales processes to boost client satisfaction while managing invoicing and administrative functions.
Education
Degrees, certifications, and relevant coursework
Michael Okpara University
Bachelor of Science, General Studies
2018 -
Grade: Second Class Upper
Completed a Bachelor of Science degree with a focus on developing analytical and technical skills, achieving a Second Class Upper honor.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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