At Fidelity Life USA, I contacted prospective clients about insurance products, qualified leads based on their needs and coverage, and scheduled appointments with licensed insurance agents.
I also followed up with people who had expressed interest but hadn’t scheduled, encouraging further engagement through professional communication.
At Airtel Communications Company, I documented customer interactions and helped customers understand products, promotions, and service packages. I escalated complex technical, billing, network, and account issues to the appropriate departments and followed up as needed.
At Aitech Company, I handled customer inquiries and support requests by phone, email, and online channels. I helped customers address product and service concerns and find appropriate solutions.
