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Abigail FLOURISH JOSHUA

@abigailflourishjoshu1

Customer Support Representative at Niior Technology handling 50+ daily calls, resolving complaints, and supporting successful order deliveries.

Nigeria

Message

At Niior Technology, I handle customer enquiries, orders, follow-ups, callbacks, and issue resolution. I manage real-time tickets and track customer cases through resolution.

I resolve 10+ customer complaints daily and support at least 20 successful order deliveries through accurate order handling and customer follow-up.

At UNATEUS, I handled approximately 130+ calls per day, qualifying leads, addressing objections, and managing follow-ups. I progressed into a Manager role, supporting team monitoring, KPI tracking, coaching, and call quality.

At Consumer Opportunity (USA), I handled 300+ inbound and outbound calls per day and achieved at least six sales per day. I also qualified leads and scheduled appointments at Globe Life Insurance (USA).

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Niior Technology

Handles 50+ customer calls daily covering enquiries, orders, follow-ups, callbacks and issue resolution. Resolves 10+ customer complaints daily and supports at least 20 successful order deliveries daily.

Customer Service Customer Support Inbound Calls Outbound Calls Complaint Resolution Order Management Ticketing CRM Data Entry Customer Follow up Callback Management Problem Solving

Senior Call Operator / Operations Support → Manager

UNATEUS

Jan 2025 - Apr 2026 (1 year 3 months)

Handled approximately 130+ calls per day, qualifying leads, confirming customer information, addressing objections and managing follow-ups. Progressed into a Manager role, taking on team monitoring, KPI tracking, coaching, call quality and operational performance support.

Lead Qualification Objection Handling CRM KPI Monitoring Team Management Coaching Call Quality Monitoring operational performance

Phone Sales & Customer Support Representative

Consumer Opportunity

Nov 2024 - Feb 2026 (1 year 3 months)

Handled 300+ inbound and outbound calls per day while maintaining professional, customer-focused communication. Achieved at least 6 sales per day by identifying customer needs and recommending appropriate products or solutions.

Inbound Calls Outbound Calls Sales Needs Identification Objection Handling Communication Skills Call Script Development Customer Records

Appointment Setter & Lead Qualifier

Globe Life Insurance

Oct 2024 - Present (2 years)

Conducted outbound calls to qualify leads, schedule appointments and maintain accurate customer information and call records. Used professional communication, active listening and persuasion to engage prospects and coordinate follow-ups.

Outbound Calls Lead Qualification Appointment Setting Customer Records Communication Skills Active Listening Persuasion Follow up