CUchillyyy User
@chillyyyuser
Dedicated patient service representative with strong problem-solving skills.
United StatesWhat I'm looking for
I am a dedicated Patient Service Representative currently working at Lowell Community Health Center, where I serve as the primary point of contact for patients and providers. My role involves addressing inquiries with empathy and ensuring compliance with HIPAA guidelines. I excel in facilitating patient registration, verifying insurance, and maintaining accurate electronic health records (EHR). My attention to detail ensures that patient information is consistently updated and accurate, which is crucial for effective healthcare delivery.
In my previous role as a cashier at Alpine Butcher, I honed my customer service skills by efficiently handling transactions and maintaining inventory. My experience in both healthcare and retail has equipped me with strong interpersonal skills and a customer-first attitude. I am passionate about providing excellent service and am always looking for ways to improve processes and enhance patient experiences.
Experience
Work history, roles, and key accomplishments
Patient Service Representative
Lowell Community Health Center
Oct 2023 - Present (1 year 9 months)
Served as the primary point of contact for patients and providers, addressing inquiries and ensuring empathetic communication while maintaining HIPAA guidelines. Facilitated patient registration, verified insurance, and managed accurate EHR data entry and appointment scheduling.
LCPatient Advocate
LAHEY HOSPITAL & MEDICAL CENTER
Jan 2024 - Present (1 year 6 months)
-Investigate and look into patient concerns-Complete tasks in EPIC system workqueues-Coordinate with other departments to fix patient records (duplicate made in thesystem, DOB error)-Work with the Health Benefits & Enrollment team so they can help patient withinsurance enrollment-Block PCP schedule (PCP off days or if they have left the health center)-Guide patients through their Health journey
Cashier
Alpine Butcher
Feb 2023 - Aug 2023 (6 months)
Collected payments via credit card or cash, accurately calculating change and managing transactions. Responsible for restocking and organizing items, labeling pre-packaged food, and ensuring correct pricing.
Tutor
21st Century Program
Nov 2015 - Jan 2016 (2 months)
Provided tutoring services to students, assisting them with their academic needs. Developed strong interpersonal and communication skills while supporting educational development.
Education
Degrees, certifications, and relevant coursework
Lowell High School
High School Graduate, General Studies
2018 - 2022
Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring chillyyy?
You can contact chillyyy and 90k+ other talented remote workers on Himalayas.
Message chillyyyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
