emily o'riordan
@emilyoriordan
Dedicated customer service professional with strong administrative skills.
What I'm looking for
I am a dedicated customer service professional with extensive experience in administrative support and clinical scheduling. My journey began at Market Basket, where I honed my customer service skills, ensuring optimal purchasing decisions for customers. This foundation paved the way for my roles in healthcare, where I excelled in managing patient scheduling and administrative tasks using EPIC systems.
At Mass General Brigham and Beth Israel Lahey Health, I provided exceptional support to clinical teams, coordinating schedules and ensuring smooth operations. My commitment to customer satisfaction is reflected in my 98% satisfaction rating at Instacart, where I efficiently managed grocery orders and resolved customer issues proactively. I thrive in fast-paced environments and am passionate about delivering high-quality service.
Experience
Work history, roles, and key accomplishments
Shopper
Instacart
Jan 2022 - Present (3 years 6 months)
Provided exceptional (98% satisfaction) customer service through accurate order fulfillment, timely communication, and professionalism. Efficiently managed and delivered 15-20 grocery orders per shift via the Instacart app, optimizing routes, tracking orders, and providing real-time updates.
Shopper
Instacart
Jan 2022 - Present (3 years 6 months)
Provided exceptional (98% satisfaction) customer service through accurate order fulfillment, timely communication, and professionalism. Efficiently managed and delivered 15-20 grocery orders per shift via the Instacart app, optimizing routes, tracking orders, and providing real-time updates.
Clinical Scheduler
Mass General Brigham
Dec 2020 - Dec 2021 (1 year)
Coordinated patient scheduling using EPIC, reconciled referrals and visits using reports and staff confirmation, and performed secretarial/clerical tasks including documentation, scheduling, data updates, and office duties. Managed phone calls and provided administrative support for daily clinical team operations and branch needs.
Clinical Scheduler
Mass General Brigham
Dec 2020 - Dec 2021 (1 year)
Coordinated patient scheduling using EPIC, reconciled referrals and visits using reports and staff confirmation, and performed secretarial/clerical tasks including documentation, scheduling, data updates, and office duties. Managed phone calls and provided administrative support for daily clinical team operations and branch needs.
Clinical Scheduler
Beth Israel Lahey Health at Home
May 2019 - Sep 2020 (1 year 4 months)
Provided secretarial and clerical support (documentation, scheduling, data updates, office organization). Managed communications, resources, and schedules using EPIC. Liaised for problem resolution and coordinated employee/patient schedules.
Store Clerk
Market Basket
Apr 2008 - Mar 2015 (6 years 11 months)
Administered sales transactions and leveraged product expertise to guide customers toward optimal purchasing decisions. Identified inventory needs and facilitated restocking. Maintained inventory integrity and ensured store operations were conducted efficiently and in accordance with safety standards.
Clinical Scheduler
Beth Israel Lahey Health at Home
May 2019 - Sep 2020 (1 year 4 months)
Provided secretarial and clerical support (documentation, scheduling, data updates, office organization). Managed communications, resources, and schedules using EPIC. Liaised for problem resolution and coordinated employee/patient schedules.
Administrative Assistant/Scheduling Coordinator
Lahey Hospital and Medical Center
May 2019 - Sep 2020 (1 year 4 months)
Provided extensive secretarial and clerical support, including documentation, scheduling using EPIC, patient data, and office system maintenance. Managed phone communications. Oversaw staff space, schedules, and supplies.
Administrative Assistant/Scheduling Coordinator
Lahey Hospital and Medical Center
May 2019 - Sep 2020 (1 year 4 months)
Provided extensive secretarial and clerical support, including documentation, scheduling using EPIC, patient data, and office system maintenance. Managed phone communications. Oversaw staff space, schedules, and supplies.
Store Clerk
Market Basket
Apr 2008 - Mar 2015 (6 years 11 months)
Administered sales transactions and leveraged product expertise to guide customers toward optimal purchasing decisions. Identified inventory needs and facilitated restocking. Maintained inventory integrity and ensured store operations were conducted efficiently and in accordance with safety standards.
Education
Degrees, certifications, and relevant coursework
Northshore Community College
Associate of Arts, Liberal Arts
Graduated from the NSCC Liberal Arts program, a two-year curriculum focused on fulfilling general education requirements. Developed highly transferable skills applicable to a wide range of career paths, exploring diverse learning experiences and career interests.
Availability
Location
Authorized to work in
Job categories
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