emily o'riordanEO
Open to opportunities

emily o'riordan

@emilyoriordan

Dedicated customer service professional with strong administrative skills.

United States
Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am a dedicated customer service professional with extensive experience in administrative support and clinical scheduling. My journey began at Market Basket, where I honed my customer service skills, ensuring optimal purchasing decisions for customers. This foundation paved the way for my roles in healthcare, where I excelled in managing patient scheduling and administrative tasks using EPIC systems.

At Mass General Brigham and Beth Israel Lahey Health, I provided exceptional support to clinical teams, coordinating schedules and ensuring smooth operations. My commitment to customer satisfaction is reflected in my 98% satisfaction rating at Instacart, where I efficiently managed grocery orders and resolved customer issues proactively. I thrive in fast-paced environments and am passionate about delivering high-quality service.

Experience

Work history, roles, and key accomplishments

IN
Current

Shopper

Instacart

Jan 2022 - Present (3 years 6 months)

Provided exceptional (98% satisfaction) customer service through accurate order fulfillment, timely communication, and professionalism. Efficiently managed and delivered 15-20 grocery orders per shift via the Instacart app, optimizing routes, tracking orders, and providing real-time updates.

IN
Current

Shopper

Instacart

Jan 2022 - Present (3 years 6 months)

Provided exceptional (98% satisfaction) customer service through accurate order fulfillment, timely communication, and professionalism. Efficiently managed and delivered 15-20 grocery orders per shift via the Instacart app, optimizing routes, tracking orders, and providing real-time updates.

MB

Clinical Scheduler

Mass General Brigham

Dec 2020 - Dec 2021 (1 year)

Coordinated patient scheduling using EPIC, reconciled referrals and visits using reports and staff confirmation, and performed secretarial/clerical tasks including documentation, scheduling, data updates, and office duties. Managed phone calls and provided administrative support for daily clinical team operations and branch needs.

MB

Clinical Scheduler

Mass General Brigham

Dec 2020 - Dec 2021 (1 year)

Coordinated patient scheduling using EPIC, reconciled referrals and visits using reports and staff confirmation, and performed secretarial/clerical tasks including documentation, scheduling, data updates, and office duties. Managed phone calls and provided administrative support for daily clinical team operations and branch needs.

BH

Clinical Scheduler

Beth Israel Lahey Health at Home

May 2019 - Sep 2020 (1 year 4 months)

Provided secretarial and clerical support (documentation, scheduling, data updates, office organization). Managed communications, resources, and schedules using EPIC. Liaised for problem resolution and coordinated employee/patient schedules.

MB

Store Clerk

Market Basket

Apr 2008 - Mar 2015 (6 years 11 months)

Administered sales transactions and leveraged product expertise to guide customers toward optimal purchasing decisions. Identified inventory needs and facilitated restocking. Maintained inventory integrity and ensured store operations were conducted efficiently and in accordance with safety standards.

LC

Administrative Assistant/Scheduling Coordinator

Lahey Hospital and Medical Center

May 2019 - Sep 2020 (1 year 4 months)

Provided extensive secretarial and clerical support, including documentation, scheduling using EPIC, patient data, and office system maintenance. Managed phone communications. Oversaw staff space, schedules, and supplies.

LC

Administrative Assistant/Scheduling Coordinator

Lahey Hospital and Medical Center

May 2019 - Sep 2020 (1 year 4 months)

Provided extensive secretarial and clerical support, including documentation, scheduling using EPIC, patient data, and office system maintenance. Managed phone communications. Oversaw staff space, schedules, and supplies.

MB

Store Clerk

Market Basket

Apr 2008 - Mar 2015 (6 years 11 months)

Administered sales transactions and leveraged product expertise to guide customers toward optimal purchasing decisions. Identified inventory needs and facilitated restocking. Maintained inventory integrity and ensured store operations were conducted efficiently and in accordance with safety standards.

Education

Degrees, certifications, and relevant coursework

Northshore Community College logoNC

Northshore Community College

Associate of Arts, Liberal Arts

Graduated from the NSCC Liberal Arts program, a two-year curriculum focused on fulfilling general education requirements. Developed highly transferable skills applicable to a wide range of career paths, exploring diverse learning experiences and career interests.

Tech stack

Software and tools used professionally

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emily o'riordan - Shopper - Instacart | Himalayas