Open to opportunities

Kieara Johnson

@kiearajohnson

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Customer-service professional skilled in patient support, call resolution, and efficient operations.

United States

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What I'm looking for

I am looking for a role at a reputable company offering growth, challenges, and advancement where I can use my customer service, patient support, and data-entry skills.

I am a dedicated customer-service professional with experience in patient services and telecom support, known for solving moderately complex problems independently and working effectively in fast-paced environments. I consistently prioritize, organize, and complete work to meet objectives while maintaining strong verbal and written communication.

My background includes frontline cashiering, handling cash and inventory, supporting switchboard operations and routing calls, and providing expertise and support for patients at Rx Outreach. I seek opportunities to apply my data-entry, Microsoft Office, and customer-relations skills to contribute to a reputable company with growth potential.

Experience

Work history, roles, and key accomplishments

Current

Patient Service Representative

Current

Rx Outreach

Jan 2022 - Present (4 years 3 months)

Provides customer service and client support for patient programs, plans and prioritizes tasks to meet objectives, and resolves moderately complex issues independently.

Customer Service Patient Support Data Entry Prioritization Problem Solving Microsoft Word Communication

Senior Consultant

AT&T

Jan 2017 - Jan 2022 (5 years)

Handled high-volume customer interactions, routed calls and resolved complaints in a fast-paced environment, and provided recommendations to management to improve staff procedures.

Customer Service Routing Complaint Resolution Recommendations Fast Paced Environment Communication Problem Solving