Chika Nwuche

I’m a dynamic Remote Customer Service Representative with 2 years of experience, focused on providing top-tier support, resolving inquiries swiftly, and ensuring clients feel heard through clear communication and active listening. I bring multilingual abilities and sales acumen to strengthen relationships, de-escalate issues, and promote services with professionalism.

In my roles as a Call Agent Representative and Customer Care Representative, I handled customer inquiries across email, phone, and live chat while maintaining a 95% satisfaction rate. I’ve also de-escalated high-risk complaints (converting cancellations into retained customers), processed returns/refunds/warranty claims with zero documentation error, and improved response times through canned responses and ticket prioritization.