Chijioke Abaleke
@chijiokeabaleke1
Reliable customer service professional with over seven years of experience.
NigeriaWhat I'm looking for
I am a dedicated Customer Service Professional with over seven years of experience in both online and in-person support. My journey in customer service has equipped me with the skills to resolve issues efficiently, build strong relationships, and ensure high levels of customer satisfaction. I am passionate about helping people and creating smooth service experiences, which drives my commitment to excellence in every interaction.
In my current role as a Customer Service Manager at SERVICOM / Nigeria Social Insurance Trust Fund, I supervise front desk staff and provide guidance to clients regarding benefits and registration procedures. My previous experience as an Online Customer Care Representative at MTN Nigeria allowed me to deliver prompt support and educate customers about new products and services, significantly improving customer loyalty and satisfaction. I am now seeking a remote opportunity where I can contribute my excellent communication skills and problem-solving abilities to a dynamic customer support team.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
SERVICOM / Nigeria Social Insurance Trust Fund
Jan 2014 - Present (11 years 6 months)
Supervised front desk staff, ensuring professionalism and efficiency. Provided guidance and support to clients regarding benefits and registration procedures. Conducted client outreach to increase awareness and engagement with NSITF services.
Online Customer Care Representative
MTN Nigeria
Jan 2009 - Dec 2014 (5 years 11 months)
Delivered prompt support to customers via online platforms, improving loyalty and satisfaction. Resolved customer issues and tracked queries using internal systems. Educated customers about new products, services, and promotions.
Customer Service Supervisor (NYSC)
Marris and Baker Services Limited
Jan 2007 - Dec 2009 (2 years 11 months)
Coordinated training activities for new customer service staff. Mentored team members to improve service delivery and efficiency.
Education
Degrees, certifications, and relevant coursework
ALISON
Diploma, Customer Service
Completed a diploma program focused on customer service principles and practices. Gained expertise in various aspects of customer support and relationship management.
MTN Nigeria
Certificate, Call-Centre Operations
Completed comprehensive call-centre training, developing essential skills for effective customer interaction and support.
MTN Academy
Certificate, Professional Development
Obtained a certificate from MTN Academy, enhancing professional skills and knowledge relevant to the telecommunications industry.
Abia State University
Bachelor of Urban and Regional Planning, Urban and Regional Planning
Studied urban and regional planning, gaining knowledge in spatial organization, environmental planning, and community development.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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