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@chijiokeabaleke
Results-driven Manager with extensive experience in customer service.
NigeriaI am a dedicated professional with over five years of experience in customer service and management, particularly in call center operations. My journey has equipped me with the skills to effectively communicate and educate diverse audiences, ensuring clarity and understanding in every interaction. I thrive in challenging environments and am known for my quick problem-solving abilities and adaptability.
Throughout my career, I have held significant roles, including Customer Service Supervisor at Marris and Baker Services Limited and Account Management Officer at MTN Nigeria. In these positions, I honed my skills in account management, customer loyalty enhancement, and team mentoring. Currently, as a Manager at the Nigeria Social Insurance Trust Fund, I focus on registering employers and educating them about the benefits of our services, further showcasing my commitment to customer satisfaction and service excellence.
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Work history, roles, and key accomplishments
Handled customer inquiries and complaints, ensuring loyalty through effective communication. Provided information on products and resolved billing issues while preparing performance reports.
MTN Nigeria
Jan 2009 - May 2014 (5 years 4 months)
Managed high-value customer accounts, prepared invoices, and conducted account reconciliations. Ensured customer satisfaction through effective communication and resolution of issues.
Marris and Bakerservices Limited
Jan 2007 - Jan 2009 (2 years)
Supervised customer service operations, managed product marketing, and mentored staff. Responsible for effective documentation and issue clarification, ensuring smooth operations and customer satisfaction.
Degrees, certifications, and relevant coursework
TPProfessional Certification, Customer Service
2011 - 2011
Completed a professional certification in Customer Service, focusing on enhancing customer interactions and service delivery.
MAProfessional Certification, Customer Service
2011 - 2011
Achieved certification in Customer Service Professional, emphasizing skills in customer engagement and service excellence.
Training Certification, Customer Service
2009 - 2009
Completed training in 'Creating a Positive Attitude' as part of call-centre training, aimed at improving customer interaction skills.
Software and tools used professionally
NigeriaYou can contact Chijioke and 90k+ other talented remote workers on Himalayas.
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