Open to opportunities

Amaka Ekwuru

@amakaekwuru

Message

A result oriented Customer Service Professional with over 8 years of experience.

Nigeria

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Customer Service Professional with over six years of experience delivering exceptional service in fast-paced environments. I specialize in resolving inquiries, building lasting client relationships, and fostering customer loyalty. My expertise extends to administrative support and virtual assistance, where I leverage my skills in CRM tools (such as HubSpot, Freshdesk, and Trello), Microsoft Office Suite, and Google Workspace to ensure seamless operations

Experience

Work history, roles, and key accomplishments

Current

Customer Service Supervisor

Current

Hydrogen Technologies Limited

Aug 2017 - Present (7 years 10 months)

Supervised a team of customer service officers, delivering exceptional service by resolving inquiries and ensuring client satisfaction. Implemented process improvements and maintained documentation of customer interactions to enhance operational efficiency.

Customer Service CRM Tools Process Improvement Communication Problem Solving Documentation

Customer Care Executive

9Mobile Nigeria

Jan 2013 - Jul 2016 (3 years 6 months)

Achieved a 95% first-contact resolution rate while enhancing customer satisfaction. Streamlined processes to reduce call handling time and increased customer awareness of products through proactive communication.

Customer Care First Contact Resolutions Scheduling Customer Awareness

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University

Bachelor of Science, Economics

2006 - 2010

Studied Economics, focusing on economic theories, principles, and practices that govern the production, distribution, and consumption of goods and services.