Open to opportunities

Chieko Kutsuwads

@chiekokutsuwads

Message

I streamline bilingual customer service, logistics operations, and international transactions.

United States

Message

What I'm looking for

I'm seeking a customer service, sales, or operations role where I can use Japanese-English communication, international transaction experience, and problem-solving skills to improve customer satisfaction and drive sales growth.

I've supported order processing, inventory, invoicing, and customer follow-up at Shimadzu Medical Systems USA using MS Dynamics GP, delivering invoices on time across U.S. branches. I also coordinated customs clearance, freight pickup, shipment tracking, and billing at Sumitomo Warehouse and Nippon Express USA.

Across banking, advertising, and international logistics roles, I've provided Japanese-English customer service, processed domestic and international wire transfers, resolved fraud and account issues, and developed tailored sales proposals for multicultural markets. I bring more than 15 years of customer service, sales, and operations administration experience.

Experience

Work history, roles, and key accomplishments

Operation Administrator

Shimadzu Medical Systems USA, Inc.

May 2025 - Jun 2026 (1 year 1 month)

Managed daily purchase and sales orders using MS Dynamics GP, achieving 100% on-time invoice delivery. Developed Excel tracking spreadsheets, issued RMAs, and followed up on back-orders to generate sales opportunities.

Dynamics GP Excel Inventory Management Order Processing RMA Customer Service

Freight Forwarding Clerk

Sumitomo Warehouse U.S.A, Inc.

Nov 2024 - Mar 2025 (4 months)

Compiled customs and freight clearance documents, liaised with brokers, and monitored cargo availability. Orchestrated trucking services and communicated shipping status updates to customers.

Customs Clearance Freight forwarding Logistics Coordination Billing

Sr. Customer Service Representative

Nippon Express USA, Inc.

Feb 2024 - Aug 2024 (6 months)

Collaborated with brokerage teams to expedite FTZ filings, provided project estimates, and coordinated shipments. Investigated warehouse rent increases and developed presentation materials.

Monday.Com FTZ Project Management PowerPoint Logistics Coordination Customer Service

Export Coordinator

Kokusai Soko America, Inc.

Feb 2023 - Oct 2023 (8 months)

Facilitated export processes, managed logistics requests, and generated invoices using Export Organizer. Liaised with warehouse teams and completed customs declarations.

Export Documentation Logistics Coordination Invoicing Customs Declarations

Bilingual Customer Service Associate

Union Bank

Dec 2015 - Sep 2022 (6 years 9 months)

Provided bilingual customer service, executed wire transfers, resolved online banking issues, and investigated fraud claims. Processed account openings and maintained customer information.

Wire Transfers Fraud Investigation Customer Service Banking Operations

Bilingual Account Executive

Japan Publicity, Inc.

Dec 2005 - Jun 2014 (8 years 6 months)

Drove advertising sales across print, online, and mobile platforms. Conducted market research, developed proposals, and delivered bilingual presentations.

Sales Market Research PowerPoint Proposal Development Customer Service

Letter of Credit Processor

Hokuriku Bank Ltd.

Apr 1990 - Apr 1992 (2 years)

Processed Letters of Credit applications, checked documentation, and managed amendments. Billed parties and initiated claims via SWIFT, verifying signatures.

Documentation Swift Banking Operations Attention To Detail