Open to opportunities

Chiho Enright

@chihoenright

Message

Bilingual customer service and executive assistant with international experience.

United States

Message

What I'm looking for

I seek a bilingual role leveraging customer service, translation, and executive support in a collaborative, growth-oriented company where I can coordinate operations and improve customer experiences.

I am a bilingual (Japanese/English) customer service professional and executive assistant with extensive international experience across retail, e-commerce, and corporate environments.

I have served as primary point of contact for Japanese customers, performed English–Japanese translation for marketing and legal materials, and supported executive travel and scheduling as an Executive Assistant.

My achievements include leading negotiations on 30+ international contracts, overseeing an overseas team, conducting bilingual hiring interviews, and improving bilingual customer support processes.

I am detail-oriented, culturally fluent, and skilled with Corel applications, MS Office, HTML editing, basic Adobe tools, Windows and Mac—ready to contribute strong communication and coordination skills to a global team.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Honolulu Cookie Company

Oct 2016 - Jan 2026 (9 years 3 months)

Primary point of contact for inbound customer inquiries from Japan, performed English–Japanese translation for marketing, and managed bilingual hiring interviews while handling complaints via phone and online.

Customer Service Translation Inbound Support Complaint Resolution Interviewing CRM

Lead Tour Guide / Reservations

Wet n Wild Hawaii

Sep 2015 - Oct 2016 (1 year 1 month)

Managed reservations and coordination with tour partners, allocated seating logistics, resolved operational issues, and guided premium guests while handling ticketing and season pass sales.

Reservations Ticketing Problem Solving Customer Service Sales Operations

Overseas Strategic Manager

Fox Inc

Apr 2013 - Sep 2015 (2 years 5 months)

Led negotiations for 30+ international contracts across 12 countries, acted as Executive Assistant to the Chairman/CEO during travel, oversaw a three-person overseas team, and translated legal contracts English–Japanese.

Contract Negotiation International Relations Executive Support Translation Team Leadership Travel Planning Legal Translation Cross Cultural Communication

Web Coordinator / Sales Associate

Hawaiian South Shore

Jul 2012 - Mar 2013 (8 months)

Wrote and uploaded bilingual product descriptions, served as primary contact for Japanese-speaking customers, and drove sales of surf accessories using culturally informed soft-sell techniques.

Product Copywriting Bilingual Support Sales Customer Service Merchandising

Sales Associate

Abercrombie & Fitch Co.

Oct 2009 - Jan 2012 (2 years 3 months)

Maintained merchandise presentation and stockroom standards, supported customers, trained new hires, and assisted store management to optimize operations.

Retail Operations Merchandising Customer Service Training Stock Management Visual Presentation Team Support Sales

Translator / Technical Support

Corel Japan Ltd

Aug 2005 - May 2007 (1 year 9 months)

Translated press releases, websites, and legal materials, performed quality control for Japanese software versions, provided installation, training, and technical support, and created user guides and product packaging.

Translation Technical Support & QA Documentation Customer Training Localization