Valencia Smith-Davis

Provided service to customers for both LCL and FCL ocean shipments, managing internal and external complaints and service failures in a timely manner. Booked, created, and shared consistent updates on shipments with both shippers and destinations, while also providing timely quotes for approval.

Resolved payment and task conflicts by requesting additional information or supporting documentation, and identified and corrected duplicate billing items and conflicting insurance policy information. Assisted with inbound calls to reconcile problematic payment issues, documenting all calls accordingly.

Prepared export shipments for customers, generated orders and shipping labels, and formulated export documents for distribution to the brokerage department. Handled customs clearance, shipping, labeling, and delivery of cargo, while also completing filing and data entry.

Tracked, sorted, and processed mail in Receivable Operations, processing daily transactions with the highest level of production and accuracy. Prepared batches, identified missorts, processed checks, and operated and monitored OPEX machines to maintain productivity.

Assisted numerous projects to maintain vendor payments, requisitions, invoices, receipts, and logs, and monitored payments associated with vendors via SAP or ARIBA systems. Recorded training sheets for new contractors in safety training and tracked logs for permits issued to contractors.

Maintained and updated work orders within the GRT system, and filed, entered data, ensured current inventory, and checked the status of technician equipment. Tracked schedules of employees and contractors via CDMS and IPTS, ensuring proper compensation, and recorded receipts through the ESpeedbuy system to complete expense reports.