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Chiharu Grossman

@chiharugrossman

Bilingual customer support and purchasing assistant at Wako Electronics (USA), resolving supplier and order issues in Japanese and English.

United States

Message

At Wako Electronics (USA), Inc., I support suppliers, customers, Japanese headquarters, and internal teams in Japanese and English. I investigate order, delivery, shortage, pricing, and quality issues, then coordinate next steps and follow open items through resolution.

I prepare and revise reports, cost analyses, RFQs, purchase orders, and forecasts. I also translate or clarify business information and use Excel and SAGE 50 to maintain purchasing and order data.

At CO-OP Deli, I managed customer relationships across an assigned route, answered questions, confirmed orders, and resolved delivery concerns. I also worked as a Pharmacy Technician at CVS Pharmacy, assisting customers and supporting prescription workflow.

Experience

Work history, roles, and key accomplishments

Current

Purchasing Assistant

Current

Wako Electronics (USA), Inc.

Apr 2024 - Present (2 years 6 months)

Serve as a daily point of contact for suppliers, Japanese headquarters, customers, forwarders, and internal teams, responding to inquiries in Japanese and English. Investigate order, delivery, shortage, pricing, and quality issues, coordinate corrective actions, and manage multiple urgent issues until resolution.

Japanese English Bilingual Customer Support Supplier Communication Order Troubleshooting Excel Sage 50 RFQ Purchase Order Reporting Cross functional Coordination

Sales Representative / Delivery Driver

CO-OP Deli

Apr 2019 - Jul 2023 (4 years 3 months)

Managed customer relationships across an assigned route, answering questions, confirming orders, and resolving delivery concerns. Recommended products and services based on customer needs and handled time-sensitive issues independently.

Customer Relationship Management Sales Delivery Operations Problem Solving Time Management Communication Skills

Pharmacy Technician

CVS Pharmacy

Assisted customers in a high-volume retail pharmacy setting, supported prescription workflow, and responded to routine questions. Coordinated with pharmacists and team members to resolve customer needs efficiently.

Customer Service Pharmacy Operations Prescription processing Team Coordination