Open to opportunities

Vanessa Pei

@vanessapei

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Multilingual customer service and operations leader with strong logistics skills.

United States

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What I'm looking for

I am seeking a mid-level operations or customer service role where I can lead teams, improve logistics and inventory processes, use my multilingual skills, and contribute to efficient, safety-conscious operations.

I am a multilingual operations and customer service professional with hands-on experience in team leadership, inventory control, bookkeeping, and logistics across retail and facilities environments. I have managed daily administrative and safety support tasks, coordinated deliveries and site supplies, supported merchant and sales teams, and provided translation services in English, Korean, and Spanish.

I consistently drive process improvements and customer satisfaction through organized recordkeeping, CRM usage (Zoho), and clear cross-department communication. My background includes supervising front-line staff, handling wholesale receiving and fulfillment, and maintaining bookkeeping and accounts, all while prioritizing safety and operational reliability.

Experience

Work history, roles, and key accomplishments

Current

General Affairs Customer Service

Current

GFA USA

May 2025 - Present (10 months)

Manage daily attendance, work permits, JSA/TBM documents and coordinate logistics for site supplies while providing translation support (English, Korean, Spanish) and assisting safety operations to maintain compliance.

Logistics Coordination Translation Team Management & Administration Inventory Management Customer Service

Merchant Support Team Lead

FMS

Sep 2024 - Mar 2025 (6 months)

Led merchant support and agent liaison activities, managed bookkeeping and CRM processes, and drove cold/warm sales to generate revenue while ensuring efficient order processing and inventory control.

Bookkeeping CRM Sales & Management Inventory Control Customer Support Order Processing Communication

Sales Floor Manager Assistant

Ebisu

Feb 2024 - Sep 2024 (7 months)

Assisted sales floor management with customer service, product translations, stocking and inventory organization, and supported merchandising to improve customer experience and repeat business.

Customer Service Stocking Merchandising Communication POS

Sales Floor Co-Manager

Golden Stella

Oct 2022 - Jan 2024 (1 year 3 months)

Co-managed daily wholesale receiving, stocking, reordering and fulfillment operations while handling accounts, invoices and personalized customer relationships to support store performance.

Stocking Fulfillment Customer Service G Suite

Head Manager & Operations

RaceWay

May 2021 - Sep 2022 (1 year 4 months)

Oversaw weekly inventory, receiving, stocking and ordering processes, maintained bookkeeping and accounting systems to ensure operational continuity and accurate records.

Inventory Management Receiving Stocking Bookkeeping Accounting Systems Operations Management Team Leadership