Vanessa Pei
@vanessapei
Multilingual customer service and operations leader with strong logistics skills.
What I'm looking for
I am a multilingual operations and customer service professional with hands-on experience in team leadership, inventory control, bookkeeping, and logistics across retail and facilities environments. I have managed daily administrative and safety support tasks, coordinated deliveries and site supplies, supported merchant and sales teams, and provided translation services in English, Korean, and Spanish.
I consistently drive process improvements and customer satisfaction through organized recordkeeping, CRM usage (Zoho), and clear cross-department communication. My background includes supervising front-line staff, handling wholesale receiving and fulfillment, and maintaining bookkeeping and accounts, all while prioritizing safety and operational reliability.
Experience
Work history, roles, and key accomplishments
General Affairs Customer Service
GFA USA
May 2025 - Present (10 months)
Manage daily attendance, work permits, JSA/TBM documents and coordinate logistics for site supplies while providing translation support (English, Korean, Spanish) and assisting safety operations to maintain compliance.
Merchant Support Team Lead
FMS
Sep 2024 - Mar 2025 (6 months)
Led merchant support and agent liaison activities, managed bookkeeping and CRM processes, and drove cold/warm sales to generate revenue while ensuring efficient order processing and inventory control.
Sales Floor Manager Assistant
Ebisu
Feb 2024 - Sep 2024 (7 months)
Assisted sales floor management with customer service, product translations, stocking and inventory organization, and supported merchandising to improve customer experience and repeat business.
Sales Floor Co-Manager
Golden Stella
Oct 2022 - Jan 2024 (1 year 3 months)
Co-managed daily wholesale receiving, stocking, reordering and fulfillment operations while handling accounts, invoices and personalized customer relationships to support store performance.
Head Manager & Operations
RaceWay
May 2021 - Sep 2022 (1 year 4 months)
Oversaw weekly inventory, receiving, stocking and ordering processes, maintained bookkeeping and accounting systems to ensure operational continuity and accurate records.
Education
Degrees, certifications, and relevant coursework
Vanessa hasn't added their education
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