Noriko Horii

Provided detailed policy information, rates, and clinical policy bulletins to members and providers. Corresponded to eligibility, benefit, and claim inquiries.

Reviewed and adjudicated inpatient and outpatient claims, verifying eligibility, service approval, and accurate pricing. Completed accurate analysis for payment or denial based on established rules. Translated claims to English and applied currency conversion.

Assisted sales managers from Milliken and Splunk in communicating with Japanese clients. Attended face-to-face meetings, escorting non-Japanese speaking managers, directors, and technical directors.

Responded to inbound and generated outbound calls for Visa product services, including emergency services. Adhered to procedures and guidelines to provide quality customer service. Served as an escalation point for calls requiring advanced product knowledge and mentored new trainees.

Responsible for brand name development, presentation document preparation, trademark screenings, and liaison with the Tokyo office. Translated contracts, proposals, and presentation documents related to pharmaceutical and consumer products.

Responsible for payment transactions, month-end reports, balance sheets, purchasing office supplies, price negotiation, and relocation assistance for diplomats. Translated contracts, lease documents, and various articles.

Translated Certified Policy Statements, Agreements, Released Product Materials, and other documents in the e-security field. Attended to overseas visitors and developed glossaries for other translators.

Liaised with customers in Japan and branches in the US and Asia. Managed the import process for housing and office building glass, including purchase orders, damage claims, price negotiation, inventory control, and shipping documents.

Completed an Associate in Arts degree. Focused on foundational academic subjects and general education requirements.

Completed secondary education and fulfilled graduation requirements. Developed foundational knowledge across various subjects.