Open to opportunities

Chido Shumba

@chidoshumba

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Key Account Principal with expertise in SaaS sales and customer success.

United States

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What I'm looking for

I seek a role that values strategic partnerships and customer success, fostering growth.

I am a dedicated Key Account Principal with a proven track record in customer success and SaaS sales. My experience includes building strategic partnerships with enterprise accounts such as McKinsey and KPMG, leading to a remarkable 35% increase in customer retention and a 40% rise in upsell opportunities. I thrive in collaborative environments, having worked closely with data science and solutions teams to enhance communication strategies, which improved customer engagement by 25%.

With a strong educational background, including a Master’s in Management from London Business School and a Bachelor’s in Economics from Gettysburg College, I have honed my skills in managing end-to-end sales processes and cultivating relationships with C-Level executives. My leadership capabilities were recognized when I was promoted to manage a team of four sales representatives, where I continued to drive performance and foster a culture of trust and collaboration.

Throughout my career, I have been awarded for outstanding performance, including the prestigious Snappy Superstar Award. I am regarded as a thought leader in go-to-market strategies, consistently engaging in consultative solutions advisory and driving shared customer success. I am passionate about leveraging my expertise to create impactful customer experiences and contribute to organizational growth.

Experience

Work history, roles, and key accomplishments

Key Account Principal

Grammarly

Jan 2024 - Sep 2023 (-1 years 8 months)

Built strategic partnerships with enterprise accounts, increasing customer retention by 35% and upsell opportunities by 40%. Collaborated with data science and solutions teams to enhance communication strategies, improving customer engagement by 25%.

Customer Success Strategic Partnerships Data Analysis Communication Strategy Customer Engagement Retention Strategy Upselling Enterprise Sales

Client Partnerships Director

Snappy

Jul 2022 - Feb 2023 (7 months)

Led initiatives to align product development with customer needs, reducing time-to-value by 30% for enterprise clients. Recognized as a thought leader in the GTM organization.

Product Development Time To Value Thought Leadership Strategic Planning Customer Success Team Management

Enterprise Account Executive

Snappy

Feb 2023 - Dec 2022 (-1 years 10 months)

Managed end-to-end sales process for enterprise clients, frequently closing deals ranging from $20K to $200K+. Cultivated and nurtured strategic relationships with C-Level executives and other stakeholders.

Sales Processes Enterprise Sales Relationship Building Negotiation Strategic Partnerships Customer Engagement Account Management Consultative Selling

Sales Director

Gettysburg College

Nov 2019 - Jul 2022 (2 years 8 months)

Promoted to manage a team of 4 sales reps, awarded for outstanding performance. Focused on building long-term partnerships and driving customer success.

Sales Management Team Leadership Performance Customer Success Relationship Building Strategic Sales Enterprise Sales Consultative Selling Pipeline Management

Business Development Consultant

Project Gaia

Jan 2016 - Nov 2019 (3 years 10 months)

Managed the rollout of Africa’s largest clean cooking solution in partnership with the UN. Negotiated a $1mm investment to help an African clean energy business scale.

Business Development Project Management Clean Energy Negotiation Partnership Management Investment Customer Success Stakeholder Engagement Strategic Planning

Investment Banking Analyst

J.P. Morgan

Aug 2012 - Jan 2016 (3 years 5 months)

Managed complete partner lifecycle for partners seeking loan financing. Structured debt financing for notable enterprise strategic partnerships.

Investment Banking Financing Structured Finance Negotiation Strategic Partnerships Financial Analysis Client Management

Education

Degrees, certifications, and relevant coursework

London Business School

Masters in Management, Management

2010 - 2012

Completed a Masters in Management, focusing on strategic management and business development, equipping me with the skills to drive organizational success.