Chidinma Michael

I am a results-driven Virtual Assistant and Workflow Automation Specialist with hands-on experience in email inbox management, customer support, CRM administration, and end-to-end process automation. I focus on reducing manual effort and improving operational efficiency in remote environments.

At Digital Witch I managed high-volume email correspondence, live chat and CRM-based support while maintaining SLAs and strong customer satisfaction. I reduced average first-response time by 70% and eliminated roughly 60% of manual data entry through automation.

I design and maintain multi-step Zapier workflows integrating Google Forms, Gmail, HubSpot, Asana, Slack, and Freshdesk, with error handling and deduplication to ensure data accuracy. I also create SOPs and process documentation to scale recurring workflows and support cross-functional teams.

I bring strong calendar and executive support, lead generation automation, and short-term rental guest communications experience, backed by certifications in IT Support & Automation and a Virtual Assistant Bootcamp. I adapt quickly to new tools and prioritize confidentiality, attention to detail, and timely communication.