Chidinma Michael
@chidinmamichael
Results-driven Virtual Assistant and Workflow Automation Specialist optimizing support and processes.
What I'm looking for
I am a results-driven Virtual Assistant and Workflow Automation Specialist with hands-on experience in email inbox management, customer support, CRM administration, and end-to-end process automation. I focus on reducing manual effort and improving operational efficiency in remote environments.
At Digital Witch I managed high-volume email correspondence, live chat and CRM-based support while maintaining SLAs and strong customer satisfaction. I reduced average first-response time by 70% and eliminated roughly 60% of manual data entry through automation.
I design and maintain multi-step Zapier workflows integrating Google Forms, Gmail, HubSpot, Asana, Slack, and Freshdesk, with error handling and deduplication to ensure data accuracy. I also create SOPs and process documentation to scale recurring workflows and support cross-functional teams.
I bring strong calendar and executive support, lead generation automation, and short-term rental guest communications experience, backed by certifications in IT Support & Automation and a Virtual Assistant Bootcamp. I adapt quickly to new tools and prioritize confidentiality, attention to detail, and timely communication.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Digital Witch
Jun 2025 - Present (9 months)
Managed end-to-end customer support and high-volume email inboxes, reducing average first-response time by 70% and maintaining SLA compliance; designed Zapier automations that eliminated ~60% of manual data entry.
Virtual Assistant Intern
Internboot
Jan 2025 - May 2025 (4 months)
Provided virtual assistant support including inbox and calendar management, CRM data entry in HubSpot, and task coordination across Asana, Trello, and ClickUp while maintaining confidentiality and zero-inbox standards.
Education
Degrees, certifications, and relevant coursework
Chidinma hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
bit.ly/4c2SgZPJob categories
Skills
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