Oluchi Uwasomba
@oluchiuwasomba
Virtual Assistant and Customer Support Specialist who streamlines inboxes, scheduling, CRMs, and automation for faster team operations.
NigeriaWhat I'm looking for
I’m a detail-oriented Virtual Assistant and Customer Support Specialist with 3+ years of remote experience managing inboxes, scheduling, CRM systems, and client communications across multiple industries. I’m reliable and proactive, and I learn new tools quickly.
I’ve supported clients using Zendesk, Freshdesk, and HubSpot while coordinating multi-channel communication with a consistently high standard. I also handle administrative organization, data entry, and productivity workflows so nothing gets missed.
A major part of my value is workflow automation. I streamline repetitive admin and support tasks using Make.com and Zapier, and I accelerate response and reporting tasks with AI-assisted tools like OpenAI, Gemini, and Claude.
I’m comfortable working independently across time zones while managing multiple priorities without close supervision. From Google Forms-to-Docs/Gmail sequences to support request automation and a Telegram AI chatbot, I focus on practical systems that reduce manual triage and improve speed.
Experience
Work history, roles, and key accomplishments
Freelance VA & Automation Specialist
Self-Employed
Jan 2024 - Present (2 years 7 months)
Provides virtual assistant and customer support services while building automation to reduce repetitive admin work. Created Make.com and Zapier workflows and uses AI tools (Claude API, OpenAI, Gemini) to speed up client communication and reporting tasks.
Virtual Assistant & Customer Support
Various Clients
Jan 2021 - Jan 2024 (3 years)
Provided administrative, scheduling, inbox management, and social media support to remote clients across multiple industries. Managed workflows and client communications using Zendesk, Freshdesk, HubSpot, Airtable, Notion, Trello, and Google Workspace while handling time-zone scheduling.
Education
Degrees, certifications, and relevant coursework
Federal University Otuoke
Bachelor of Science, Biochemistry
Earned a BSc in Biochemistry, building a strong analytical and structured problem-solving foundation applied to client operations and process management.
Availability
Location
NigeriaAuthorized to work in
Job categories
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