Chibuike Akubude
@chibuikeakubude
I resolve complex customer issues and lead high-performing hospitality service teams.
NigeriaWhat I'm looking for
At Discovery Park, I supervise and coordinate 103 staff members to deliver seamless daily operations and high standards of guest service.
I'm the primary point of contact for customer inquiries, complaints, and escalations, resolving complex issues with empathy, professionalism, and active listening.
I train and mentor new employees on customer service protocols, communication etiquette, and conflict management while maintaining accurate guest-interaction records and supporting service improvements.
With more than nine years of hospitality and team-leadership experience, I'm focused on bringing a solution-oriented, people-first approach to a remote customer support role.
Experience
Work history, roles, and key accomplishments
Customer Relations and Team Supervisor
Discovery Park
Supervised and coordinated a team of 103 staff to ensure seamless daily operations and high standards of guest service. Served as primary point of contact for customer inquiries, complaints, and escalations, resolving issues with professionalism and care.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic, Nekede
Higher National Diploma, Electrical and Electronics Engineering
2010 -
Higher National Diploma in Electrical and Electronics Engineering (Telecommunication) from Federal Polytechnic, Nekede, starting in 2010.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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