Eunice Adeyi
@euniceadeyi
Customer support and operations leader driving satisfaction and efficient service delivery.
What I'm looking for
I am a customer support and operations professional with over five years' experience delivering high-quality service, managing client relationships, and coordinating front-desk and administrative operations. I focus on clear communication, active listening, and timely problem resolution to maintain strong customer satisfaction.
In leadership roles I have supervised teams, collaborated across departments to resolve service issues, and handled high-volume inquiries across phone, email, and in-person channels. My efforts produced measurable improvements — including a 20% increase in customer satisfaction and recognition as Employee of the Month on multiple occasions.
I bring practical skills in complaint resolution, vendor and client relationship management, and operational improvements backed by technical proficiency in Microsoft Office. I am adaptable to remote, hybrid, or on-site roles and committed to delivering consistent, customer-centered results.
Experience
Work history, roles, and key accomplishments
Head of Customer Service
Sunset Bird Travels and Tour
Apr 2021 - Dec 2023 (2 years 8 months)
Led customer service operations, improving satisfaction by 20% and managing daily support for 50+ customers while supervising and coaching the service team to raise response quality.
Secretary / Receptionist
Sunset Bird Travels and Tour
Jun 2020 - Apr 2021 (10 months)
Served as front desk lead handling calls, appointments and visitor management, trained new staff and implemented a visitor sign-in process that reduced booking dropouts by 27%.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology
Bachelor of Technology, Food Science
Completed a Bachelor of Technology in Food Science at Ladoke Akintola University of Technology.
National Open University of Nigeria
Bachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science at the National Open University of Nigeria.
Availability
Location
Authorized to work in
Job categories
Skills
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