At ALF Store, I responded to customer enquiries by email and live chat, logged complaints in HubSpot and Freshdesk, and followed up or escalated issues. I also set up and customized CRM workflows and helped organize a customer knowledge base.
Previously, as a Front Desk Officer at Optimum Business Solutions, I answered calls, welcomed visitors, and maintained appointment schedules and office records. In sales roles at Uchechukwu Mini Mart and A&O Pharmacy, I assisted customers with enquiries, product information, and transactions.
