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Joel Adebayo

@joeladebayo

Customer service professional at Access Bank who supported customer inquiries across phone, email, Instagram, and Facebook.

Nigeria

Message

What I'm looking for

I’m seeking a role where I can provide efficient customer service, enhance customer satisfaction, and contribute through strong communication, problem-solving, and organization.

At Access Bank, I responded to customer calls and emails, recorded interactions in CRM software, and monitored online mentions and feedback. I also supported the social media team with customer inquiries across Instagram and Facebook.

As Outlet Supervisor (NYSC) at Edarc, I supervised daily outlet operations and improved order dispatch speed by 5%. At Olabisi Onabanjo University, I organized and digitized more than 200 files and developed an administrative tracking system.

Experience

Work history, roles, and key accomplishments

Contact Centre Agent

Access Bank

May 2022 - Apr 2025 (2 years 11 months)

Responded to inbound calls and emails, ensuring customer satisfaction. Utilized CRM software to record all customer interactions and monitored online inquiries and feedback.

CRM Software Customer Service Communication Skills Problem Solving Call Handling Email Support Teamwork

Outlet Supervisor

Edarc

Ensured 100% order listing accuracy across internal operations. Improved order dispatch speed by 15% through proactive measures and reduced customer complaints by 40%.

Supervision Order Management Customer Service Operations Quality Assurance Inventory Management

Office Assistant

Industrial Training (IT) Directorate, Olabisi Onabanjo Unive

Organized and digitized over 200 files, improving current processes. Reduced scheduling conflicts by 20% through improved coordination and assisted in coordinating departmental meetings.

Documentation File Management Scheduling Coordination Microsoft Office Data Entry