Cheyenne Smith
@cheyennesmith
I resolve billing issues and improve customer retention through high-volume support and CRM management.
United StatesWhat I'm looking for
At CarMax and Iron Mountain, I’ve handled high-volume customer inquiries, resolved complex billing disputes, and maintained accurate CRM records for effective follow-up.
I reconcile transaction reports in Excel, research account histories, restore account access, and address priority complaints to reduce churn risk. Earlier, at DeKalb General Finance Company, I processed loan applications, evaluated financial eligibility, and recommended lending products that met customer needs and guidelines.
Experience
Work history, roles, and key accomplishments
Handled customer inquiries, resolved issues, and provided accurate product and service information. Recorded interactions in CRM and resolved complex billing disputes by researching account history.
Education
Degrees, certifications, and relevant coursework
Shiloh High School
High School Diploma, General Studies
Graduated from Shiloh High School in May 2020.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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