mj labora

I’m a highly motivated, detail-oriented Fraud Analyst and customer service professional with nearly 6+ years of experience supporting customers and investigating suspicious activity across multiple channels. I’m known for handling inquiries, processing orders, and resolving complaints with clear, timely communication.

In my Fraud Analyst role, I monitor customer accounts for suspicious activities, investigate account compromises, and take proactive measures to safeguard clients’ financial assets. I also handle outbound calls for case updates and verification, ensuring customers understand the resolution steps and feel supported.

Previously, as a Customer Service Representative, I supported an international eCommerce environment using phone, email, and live chat. I assisted with placing and modifying orders, provided product information, and delivered real-time order tracking updates while coordinating with shipping partners to address delays.

I also manage returns and refunds end-to-end, processing return requests in line with company policies and guiding customers from initiation to completion. I consistently handle high-risk/elite cases with attention to detail, time-sensitive case management, and professional, empathetic communication, including basic design support using Canva.