Mark Davis Alabado
@markdavisalabado
Detail-oriented fraud analyst with expertise in healthcare and customer service.
What I'm looking for
As a dedicated fraud analyst with a strong background in healthcare and customer service, I have honed my skills in identifying and preventing fraudulent activities. My experience at JP Morgan Chase Bank allowed me to conduct thorough investigations into suspicious account activities, significantly improving my team's response time to fraud alerts. I take pride in my ability to analyze large datasets to uncover patterns and anomalies, ensuring the protection of both customers and the organization.
In my previous roles, I have demonstrated exceptional problem-solving skills and a commitment to maintaining compliance with regulatory requirements. My time at United Health Care equipped me with the ability to manage sensitive patient information while providing excellent customer service. I thrive in fast-paced environments and am adept at handling multiple projects simultaneously, always with a focus on accuracy and efficiency.
Experience
Work history, roles, and key accomplishments
HP Technical Sales Support Representative
Concentrix
Nov 2023 - Present (1 year 8 months)
Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues. Escalated high-priority cases promptly to ensure rapid response times for critical situations.
Fraud Analyst
JP Morgan Chase Bank
May 2022 - Present (3 years 2 months)
Improved team’s response time to fraud alerts by streamlining communication process. Conducted thorough investigations into suspicious account activities, mitigating finance losses.
Healthcare Customer Service Representative
United Health Care
Dec 2020 - Present (4 years 7 months)
Supported accounts receivable operations within assigned functions. Gathered information, assessed, and fulfilled callers' needs and educated on important policies and procedures.
Fraud Analyst
Concentrix
Sep 2019 - Present (5 years 10 months)
Analyzed large amounts of data to find patterns of fraud and anomalies requiring advanced attention or expertise. Evaluated customer data to identify and prevent fraudulent activities.
Education
Degrees, certifications, and relevant coursework
University of Santo Tomas
Bachelor of Science, Medical Technology
Studied Medical Technology at the University of Santo Tomas from 2019 to 2021. Gained foundational knowledge and practical skills in medical laboratory science.
University of Santo Tomas
Humanities and Social Sciences, Humanities and Social Sciences
Undertook studies in Humanities and Social Sciences at the University of Santo Tomas from 2017 to 2019. Developed critical thinking and analytical skills.
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