Open to opportunities

Sheilamae alderosa

@sheilamaealderosa

Reliable and detail-oriented professional with 5+ years of BPO experience, skilled in customer service, data analysis, and virtual assistance.

Philippines

Message

What I'm looking for

I'm looking for a customer service, risk analysis, or data-focused role where I can handle sensitive information, resolve customer concerns, validate data, and maintain accurate documentation.

I am a reliable and detail-oriented professional with 5+ years of BPO experience in healthcare, financial, and telecommunications accounts, along with experience as a Risk Data Analyst handling disputes and chargebacks. I have strong skills in customer service, communication, data entry, problem-solving, documentation, and administrative support. As I build my career as a Virtual Assistant, I am eager to learn, adaptable, and committed to providing accurate, efficient, and high-quality work. I strive to be a dependable professional who can make a positive contribution to every client and team I work with.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Teleperformance

Jan 2025 - Dec 2025 (11 months)

Handled sensitive customer information and network provider transactions. Reviewed and analyzed network service issues with accuracy, validated information, boosted sales, and ensured accurate documentation.

Customer Service Data Entry Data Validation Problem Solving Time Management

Customer Service Representative / Risk Data Analyst

Ubiquity Global Services

Dec 2020 - Jun 2024 (3 years 6 months)

Handled sensitive customer information and financial transactions. Reviewed and analyzed dispute and chargeback cases, identifying potential risks, validating information, and ensuring accurate documentation.

Customer Service Risk Analysis Dispute Resolution Chargeback Management Data Validation Documentation