Cheryl Allen
@cherylallen
Customer service professional with extensive experience in remote support.
What I'm looking for
I am a dedicated customer service professional with a strong background in remote support and communication. Over the years, I have honed my skills in managing customer inquiries, resolving issues, and providing exceptional service across various platforms. My experience includes working with renowned companies like Nike and William-Sonoma, where I effectively handled multiple customer interactions simultaneously, ensuring satisfaction and loyalty.
In my previous roles, I have not only assisted customers with product inquiries and order processing but also trained new employees and managed administrative tasks. My proficiency in various software applications, including QuickBooks and MS Office, has allowed me to streamline processes and enhance operational efficiency. I take pride in my ability to adapt quickly to new challenges and thrive in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
William-Sonoma
Oct 2018 - Present (6 years 9 months)
Managed customer interactions via chat, email, and phone regarding William-Sonoma products and deliveries, including catalog sales and Rewards Program inquiries. Assisted with online account access, troubleshooting, and processed customer orders, ensuring timely resolution of issues.
Nike Voice/Chat Customer Service
Liveops Agent Services, LLC
Oct 2023 - Feb 2025 (1 year 4 months)
Received chats and inbound calls regarding Nike products and deliveries, handling new product launch inquiries and assisting with online account access. Processed new memberships and customer orders, troubleshooting website and app issues while cross-selling and upselling products.
Administrator/Bookkeeper
LMRV Retail Ventures, LLC
Jan 2016 - Sep 2018 (2 years 8 months)
Administered operations for five retail stores, overseeing human resources, payroll, and data entry for purchase orders. Managed bookkeeping for accounts receivable/payable and banking, maintaining filing systems and office supplies.
Rural Carrier Assistant
United States Postal Service
Oct 2014 - Jan 2016 (1 year 3 months)
Served as a substitute route carrier, assisting with large delivery loads and sorting mail and packages by delivery route. Worked Sundays and overtime to ensure timely mail distribution.
Quality Control Processor
Stewart Enterprise - Restland, Dallas RMC
Jun 2014 - Jun 2014 (0 months)
Verified and processed contracts for funeral and cemetery services, ensuring compliance with constantly changing policies and regulations. Communicated daily with facilities to verify confidential customer information and purchase details.
Data Entry Handler
Gtess Corporation
Feb 2008 - Aug 2009 (1 year 6 months)
Performed data entry of confidential medical and dental claims, including UB, HCFA, and Transcribe. Ensured HIPPA compliance and maintained a high keystroke per minute rate.
Education
Degrees, certifications, and relevant coursework
Henry Ford Community College
Industrial Manufacturing
1998 - 2001
Focused on Industrial Manufacturing, acquiring knowledge in manufacturing processes and operations. Developed skills relevant to industrial production environments.
Michigan State University
Mathematics
1991 - 1994
Studied mathematics with a minor in business. Gained foundational knowledge in both quantitative analysis and business principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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