CA
Open to opportunities

Cheryl Allen

@cherylallen

Customer service professional with extensive experience in remote support.

United States
Message

What I'm looking for

I seek a role that values teamwork and offers growth opportunities.

I am a dedicated customer service professional with a strong background in remote support and communication. Over the years, I have honed my skills in managing customer inquiries, resolving issues, and providing exceptional service across various platforms. My experience includes working with renowned companies like Nike and William-Sonoma, where I effectively handled multiple customer interactions simultaneously, ensuring satisfaction and loyalty.

In my previous roles, I have not only assisted customers with product inquiries and order processing but also trained new employees and managed administrative tasks. My proficiency in various software applications, including QuickBooks and MS Office, has allowed me to streamline processes and enhance operational efficiency. I take pride in my ability to adapt quickly to new challenges and thrive in fast-paced environments.

Experience

Work history, roles, and key accomplishments

WI
Current

Customer Service Representative

William-Sonoma

Oct 2018 - Present (6 years 9 months)

Managed customer interactions via chat, email, and phone regarding William-Sonoma products and deliveries, including catalog sales and Rewards Program inquiries. Assisted with online account access, troubleshooting, and processed customer orders, ensuring timely resolution of issues.

LL

Nike Voice/Chat Customer Service

Liveops Agent Services, LLC

Oct 2023 - Feb 2025 (1 year 4 months)

Received chats and inbound calls regarding Nike products and deliveries, handling new product launch inquiries and assisting with online account access. Processed new memberships and customer orders, troubleshooting website and app issues while cross-selling and upselling products.

US

Rural Carrier Assistant

United States Postal Service

Oct 2014 - Jan 2016 (1 year 3 months)

Served as a substitute route carrier, assisting with large delivery loads and sorting mail and packages by delivery route. Worked Sundays and overtime to ensure timely mail distribution.

Education

Degrees, certifications, and relevant coursework

HC

Henry Ford Community College

Industrial Manufacturing

1998 - 2001

Focused on Industrial Manufacturing, acquiring knowledge in manufacturing processes and operations. Developed skills relevant to industrial production environments.

Michigan State University logoMU

Michigan State University

Mathematics

1991 - 1994

Studied mathematics with a minor in business. Gained foundational knowledge in both quantitative analysis and business principles.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Cheryl Allen - Customer Service Representative - William-Sonoma | Himalayas