Open to opportunities

May M

@maym

Message

Dedicated customer service professional with extensive remote experience.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service professional with a strong background in remote support roles. Currently, I work as an International Customer Service Representative at Williams-Sonoma Inc, where I excel in troubleshooting and resolving product and delivery inquiries. My commitment to providing high-quality service has significantly enhanced customer satisfaction and retention.

Throughout my career, I have held various positions that have honed my skills in customer relations and sales. From managing inbound and outbound calls in business sales to ensuring compliance with HIPAA regulations as an Outreach Agent, I have consistently demonstrated my ability to meet and exceed expectations. My experience with Salesforce CRM and strong problem-solving skills enable me to deliver effective solutions while maintaining a focus on customer needs.

Experience

Work history, roles, and key accomplishments

Current

International Customer Service Rep

Current

Williams-Sonoma Inc

Jun 2022 - Present (3 years)

Provided customer support by troubleshooting product and delivery inquiries, ensuring quick and accurate solutions. Managed returns and inventory efficiently, enhancing customer satisfaction and retention.

Customer Support Problem Solving Inventory Management Conflict Resolution Communication Salesforce Product Knowledge Customer Retention

Business Sales II / Gift Associate

Williams-Sonoma Inc

Aug 2023 - Nov 2023 (3 months)

Managed calls regarding sales orders and business gifts, created quotes, and updated account information in Salesforce. Collaborated with retail representatives to resolve service issues while achieving sales goals.

Sales Management Salesforce Customer Service Communication Account Management Clienteling Problem Solving Customer Retention

Outreach Agent

CIOX Health

Feb 2022 - Jun 2022 (4 months)

Managed outbound calls to medical providers while ensuring compliance with HIPAA guidelines. Handled communications efficiently across multiple screens, maintaining accuracy in record-keeping.

HIPAA Outbound Calling Record keeping Communication Problem Solving Customer Service

Outreach Agent

RemX Specialty Staffing

Jun 2021 - Feb 2022 (8 months)

Conducted outbound calls to medical providers to obtain medical charts in compliance with HIPAA regulations. Utilized call scripts for efficient record collection and ensured accurate logging of transactions.

HIPAA Outbound Calling Communication Problem Solving

Customer Service Representative

Randstad

May 2020 - Jun 2021 (1 year 1 month)

Delivered customer service by resolving issues related to health and retirement plans. Assisted customers with health insurance enrollment and provided education on benefits.

Customer Service Health Insurance Communication Problem Solving Conflict Resolution

Call Center Agent / Customer Service

Conduit Global

Feb 2019 - Feb 2020 (11 months)

Provided troubleshooting and resolution for customer issues, including billing inquiries and technical support. Maintained positive relationships with customers and ensured effective handling of inquiries.