Open to opportunities

Chepesani Mtonga

@chepesanimtonga

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Sales consultant and company manager focused on customer service, sales strategy, and operational excellence.

Zambia

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What I'm looking for

I’m looking for a role where I can drive sales, strengthen customer relationships, and keep operations running smoothly—using my leadership, recruitment, and security experience to support organizational growth.

I’m a dedicated and adaptable professional with experience in retail, security services, hospitality, recruitment, and sales management. I currently pursue a Diploma in Nursing (ongoing), while building on training in sales and marketing to strengthen how I serve customers and support organizational growth.

In my recent roles, I’ve managed daily business operations and supervised staff, developed and implemented sales strategies, and built and maintained strong customer relationships. I’ve also sourced and recruited candidates for international opportunities through interviews, guided applicants through processes, and maintained recruitment records—alongside delivering high-quality customer service as a Host/Waiter/Assistant Manager and ensuring safety and security as a Security Officer.

Experience

Work history, roles, and key accomplishments

Salesman

Stroke Brush Paints Ltd.

Dec 2025 - Mar 2026 (3 months)

Assisted customers in selecting suitable paint products while maintaining strong product knowledge to support sales. Supported stock control and daily store operations.

Retail Sales Customer Service Product Knowledge Stock Control Store Operations Sales Support

Sales Consultant & Manager

Barcolina General Dealers

Mar 2025 - Dec 2025 (9 months)

Managed daily business operations and supervised staff while developing and implementing sales strategies. Built and maintained strong customer relationships to drive repeat business.

Sales Strategy Team Management Customer Relationship Management Retail Operations Staff Supervision Business Management

Recruiter

Bakolina Recruiting Agency

Dec 2024 - Feb 2025 (2 months)

Sourced and recruited candidates for international opportunities and conducted interviews. Guided applicants through recruitment processes and maintained recruitment records and communications.

Recruitment Sourcing Interviewing Candidate Screening Applicant Guidance Record keeping Communication

Host / Waiter / Assistant Manager

Zoey Gardens

Aug 2024 - Dec 2024 (4 months)

Delivered high-quality customer service and assisted with daily operations and team coordination. Ensured a welcoming environment for clients while supporting smooth service delivery.

Customer Service Hospitality Team Coordination Communication Service Excellence

Student Union President

ZIMPS University College

Jan 2023 - Jan 2024 (1 year)

Represented student interests by engaging with management and strengthening communication between students and administration. Led student programs, meetings, and initiatives while applying leadership and problem-solving skills.

Student Advocacy Stakeholder Management Program Planning Meeting facilitation Communication Leadership Problem Solving Team Coordination

Security Officer

Dexterity Security Services

Aug 2022 - Dec 2022 (4 months)

Ensured safety and security of assigned premises by monitoring access and enforcing security procedures. Supported incident prevention through consistent security checks.

Safety Procedures Access Control Surveillance Safety Compliance

Shelf Packer

Shoprite Zambia

Jan 2021 - Jun 2021 (5 months)

Stocked shelves and maintained product displays while supporting daily store operations. Assisted customers and ensured store cleanliness throughout shifts.

Stocking shelves Merchandising Store Cleanliness Display

Shelf Packer

Shoprite Zambia

Jan 2019 - Jan 2021 (2 years)

Stocked shelves and maintained product displays to support an organized store environment. Assisted customers and helped keep the shop floor clean and presentable.

Stocking shelves Merchandising Store Cleanliness Display