Tapiwa Gondwe
@tapiwagondwe
Passionate customer service professional with diverse industry experience.
ZambiaWhat I'm looking for
I am a dedicated and organized professional with over two decades of experience in customer service across various sectors, including hospitality, education, and retail. My journey began in 1999, and I have continuously sought roles that allow me to engage with customers and provide exceptional service. I take pride in my ability to adapt to different environments and deliver results that exceed expectations.
Throughout my career, I have achieved significant milestones, including being recognized as Employee of the Quarter in 2008 at Book World Ltd. My educational background includes a Grade 12 O’ Level certificate and various certifications in Tourism, Public Administration, and Records Management. Currently, I am pursuing a degree in Library and Information Science with Public Administration at The University of Zambia, which complements my extensive experience in records management and customer support.
My recent role as a Trainee Chef at The Quorum allowed me to further develop my culinary skills while maintaining my commitment to customer satisfaction. I thrive in team environments and enjoy collaborating with others to create memorable experiences for customers. I am eager to bring my passion for service and my diverse skill set to a new opportunity where I can continue to grow and make a positive impact.
Experience
Work history, roles, and key accomplishments
Trainee (Commis) Chef
The Quorum (Berkeley Properties Limited)
Jan 2023 - Apr 2023 (3 months)
Assisted the chef and worked with a team of 5+ cooks/commis chefs in the preparation of food by following set recipes and preparation methods. Prepared and sold drinks to customers at the bar, keeping records of items, taking payments, and assisting customers with orders.
Provincial Student Support Staff
The University of Zambia
Nov 2017 - Jan 2022 (4 years 2 months)
Disseminated information to students and the general public via face-to-face interaction, telephone, or emails. Promoted IDE Programs in the province/communities through local events, ceremonies, official events, and community radio stations.
Acting Secretary
The University of Zambia
Jun 2018 - Sep 2018 (3 months)
Responsible for providing secretarial services for the Department of Extension Studies. Managed administrative tasks to ensure smooth departmental operations.
Records Clerk
The University of Zambia
Apr 2014 - Nov 2017 (3 years 7 months)
Prepared and participated in the preparation of work plans, obtaining, sorting, classifying, and registering records as required. Monitored movement of issued files and followed up on delayed or missing files/correspondence.
Cashier/Sales Assistant
CureChem (Z) Ltd
Mar 2014 - Mar 2014 (0 months)
Issued all types of invoices and managed Agro Sales products. Performed stock taking and other assigned duties.
Stock Taker
Stationary World Ltd
Feb 2014 - Feb 2014 (0 months)
Conducted stock taking for a week to ensure accurate inventory records. Assisted with organizing and managing product inventory.
Cashier/Sales Assistant/Barista
Readers and Leaders Limited
Apr 2010 - Feb 2013 (2 years 10 months)
Managed point of sale operations, handled petty cash, and processed bank deposits. Merchandised books and café items, and managed front office operations including attending to customers and answering calls.
Lodge Attendant
Wesu Lodge
Apr 2010 - Aug 2010 (4 months)
Handled reservations and front office duties for the lodge. Performed room attendance and general housekeeping tasks.
Senior Sales Assistant
Book World Ltd
Nov 2002 - Dec 2009 (7 years 1 month)
Managed point of sale operations, handled petty cash, and processed bank deposits. Merchandised books and café items, and managed front office operations including attending to customers and answering calls.
Trainee Travel Consultant
Diplomatic Travel, Tours and Car Hire
Mar 1999 - Sep 1999 (6 months)
Handled travel reservations using booking systems and assisted with online queries. Liaised with clients and maintained updated product and supplier knowledge.
Education
Degrees, certifications, and relevant coursework
National Institute of Public Administration
Diploma, Public Administration
Pursued a Diploma in Public Administration.
The University of Zambia
Degree, Library and Information Science with Public Administration
Pursued a Degree in Library and Information Science with Public Administration.
Kabulonga Girls Secondary School
Certificate, General Studies
Obtained a full Grade 12 certificate.
Evelyn Hone College
Certificate, Tourism and Travel Operations
Obtained a Certificate in Tourism and Travel Operations.
The University of Zambia
Certificate, Public Administration
Obtained a Certificate in Public Administration.
The University of Zambia
Certificate, Records Management
Completed a short course Certificate in Records.
Tech stack
Software and tools used professionally
Availability
Location
ZambiaAuthorized to work in
Job categories
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