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daniel mwila

@danielmwila

Customer-focused sales associate transitioning into human resource management.

Zambia
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What I'm looking for

I am seeking roles where I can transition my retail and people-management experience into HR or supervisory positions, in collaborative teams that value development and hands-on problem solving.

I am a customer-focused sales associate with years of retail experience at The Foshini Group, where I developed strong customer service, people-management and sales skills while working effectively under pressure.

I am currently studying Bachelor of Human Resource Management at the National Institute of Public Administration to formalize and deepen my HR knowledge and align my practical retail experience with a career in people management.

At work I consistently handled large crowds, resolved customer needs, and supported team performance, which strengthened my communication and teamwork abilities.

I am computer literate with MS Office skills, familiar with basic audio production, and fluent in English, Bemba and Nyanja, seeking opportunities that let me apply frontline people skills in HR or related roles.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

NA

National Institute of Public Administration

Bachelor of Human Resource Management, Human Resource Management

2023 -

Enrolled in Human Resource Management studies to develop skills in people management and workplace operations.

KS

Kabulonga Boys Secondary School

Secondary School Certificate, Secondary Education

2011 - 2014

Completed secondary education at Kabulonga Boys Secondary School from 2011 to 2014.

Tech stack

Software and tools used professionally

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daniel mwila - Sales Associate - The Foschini Group | Himalayas