Open to opportunities

daniel mwila

@danielmwila

Message

Customer-focused sales associate transitioning into human resource management.

Zambia

Message

What I'm looking for

I am seeking roles where I can transition my retail and people-management experience into HR or supervisory positions, in collaborative teams that value development and hands-on problem solving.

I am a customer-focused sales associate with years of retail experience at The Foshini Group, where I developed strong customer service, people-management and sales skills while working effectively under pressure.

I am currently studying Bachelor of Human Resource Management at the National Institute of Public Administration to formalize and deepen my HR knowledge and align my practical retail experience with a career in people management.

At work I consistently handled large crowds, resolved customer needs, and supported team performance, which strengthened my communication and teamwork abilities.

I am computer literate with MS Office skills, familiar with basic audio production, and fluent in English, Bemba and Nyanja, seeking opportunities that let me apply frontline people skills in HR or related roles.

Experience

Work history, roles, and key accomplishments

Current

Sales Associate

Current

The Foschini Group

Mar 2016 - Present (9 years 7 months)

Served as a retail sales associate at Total Sports, delivering customer service under high-volume conditions and managing customer interactions to meet sales targets and maintain store operations since 2016.