S J

Reviewed and summarized patient medical records to verify, extract, and evaluate clinical information for claims documentation. Produced accurate clinical documentation and maintained data quality, compliance, and confidentiality requirements.

Retrieved and managed medical records and reviewed documentation for completeness, accuracy, consistency, and compliance. Maintained HIPAA/PHI confidentiality and provided claims support through documentation verification and related reimbursement workflows.

Retrieved and tracked medical records from providers, ensuring timely and accurate documentation collection. Reviewed charts for completeness and compliance, maintained PHI confidentiality, and supported claims-related processes.

Provided patient-centred care by monitoring patients, supporting daily needs, and assisting with clinical activities. Completed clinical documentation, coordinated care with multidisciplinary teams, and followed infection control and patient health education protocols.

Processed SIM card and mobile line activations by verifying customer information and ensuring account details were accurate prior to activation. Assisted customers with number transfers, SIM swaps, device setup, troubleshooting, and maintained documented resolutions aligned with data privacy and SLA requirements.

Handled collections and account recovery by contacting customers, negotiating repayment solutions, and supporting timely account resolution. Maintained accurate documentation and followed compliance and confidentiality requirements while communicating clearly through phone and email.

Diagnosed and resolved technical issues by performing software/hardware diagnostics and identifying root causes. Supported device setup, investigated network and connectivity problems, provided remote assistance, and managed tickets with accurate documentation.

Provided technical troubleshooting for software, hardware, and connectivity issues by diagnosing root causes and applying appropriate fixes. Assisted with device setup and configuration, delivered remote support, and maintained ticket documentation for customer interactions and resolutions.

Managed collections by contacting customers about outstanding balances, negotiating repayment solutions, and supporting account recovery. Maintained compliant, accurate customer/account records and provided professional customer service through clear phone and written communication.

Provided compassionate, patient-centred care by supporting daily needs, monitoring patient conditions, and assisting with care activities. Completed clinical documentation, supported care coordination with healthcare teams, implemented infection control measures, and provided health education to patients and families.

Earned a Bachelor's degree in Nursing at JP Sioson General Hospital and Colleges in Quezon City, Philippines (2005).