Chenee Pascua

I am a Technical Support Engineer and Project Coordinator with over eight years of hands-on experience in IT support, service dispatch, and operations coordination. I focus on Microsoft 365 administration, Azure Active Directory, Exchange Admin Center, and SaaS security monitoring to keep systems secure and operational.

I have provided Tier 1 and Tier 2 troubleshooting across hardware, software, and network issues, managed user onboarding/offboarding, and maintained ticket lifecycles to ensure timely resolution. I regularly performed weekly security checks using Avanan and NinjaRMM and escalated complex incidents with thorough documentation.

My background includes roles in dispatching, project coordination, social media management, and executive assistance, which helped me refine communication, documentation, and SOP development skills using ITGlue. I have also supported customer-facing operations, reducing downtime through efficient triage and problem resolution.

I hold multiple Mikrotik certifications and an N4 Japanese proficiency pass, and I work comfortably with Microsoft 365, Google Workspace, remote-support tools, ticketing systems, and several editing and collaboration platforms. I bring a reliable, detail-oriented, and proactive approach to supporting teams and sustaining smooth business operations.