Pat Orduna

Worked as Medical Biller at Valor Global.

Worked as Medical Billing Specialist at Valor Global.

Freelance Remote MSP Support Engineer

Active Directory provisioning, server maintenance, and enterprise backup solution management.

Active Directory provisioning, server maintenance, and enterprise backup solution management.

Resolved Microsoft customer queries via chat/calls independently while maintaining excellent performance metrics under strict enterprise standards.

Resolved inbound customer queries thru chat and calls for Microsoft consumers.
Executed freelance deliverables independently with minimal supervision.
Sustained excellent performance statistics under demanding enterprise client standards.

Provided Customer Support through inbound calls and emails. Coordinated open cases with Network Engineers.

Administered Office 365 and Active Directory user provisioning. Resolved inbound service desk calls and emails for corporate employees. Generated custom ServiceNow reports for weekend operational tasks. Operated as the sole weekend support engineer for six months. Earned an in-house ITIL Foundation v3 certification. Served as the Service Desk Subject Matter Expert (SME) for a global staffing and I

Worked as a Tier 1 Technical Support Engineer for a major telecommunications provider, later advancing to a global Service Desk Subject Matter Expert (SME) for a leading North American retail corporation.

Tier 1 Technical Support Engineer for a major telecommunications provider, later advanced to a global Service Desk Subject Matter Expert (SME) for a leading North American retail corporation.

Provided Helpdesk support for procurement software at JPMorgan, within the Corporate Real Estate and General Services division.

Managed incident ticket queues and handled escalation management workflows.
Audited support ticket quality to maintain service level compliance for a major telecom enterprise.

Served as a member of the Ticket Management Group, conducting quality audits and ensuring follow-up on tickets for Verizon.

Worked as Sales Technician at Aegis PeopleSupport Philippines Inc..

Worked as Technical / Sales Representative at Aegis PeopleSupport Philippines Inc..

Worked as Programmer at SM Retail.

Worked as Software Engineer at SM Retail.

Aug 2026

Apr 2024

Apr 2024

Apr 2024