Andrew Angeles

I’m an experienced IT professional with over 15 years in the field, specializing in Service Desk operations, Office 365 and Exchange administration, and end-user support for both Windows and macOS environments. My most recent role was at Kalutasan, Inc. (a U.S.-based company), where I worked as a Level 2 Service Desk engineer. I managed ticket queues, onboarded and offboarded users, handled Office 365 escalations, and administered software licenses across platforms like Google Workspace, Box.com, and RingCentral.

Previously, I served as an Office 365 and Exchange Administrator at Technology Elite Inc., leading Office 365 email migrations, setting up Azure AD and Intune configurations, and resolving complex cloud-based issues. I also supported Microsoft partners at Accenture, assisting with advanced Office 365 troubleshooting, SharePoint and OneDrive restores, Teams setup, and compliance configurations.

I’ve been a consistent go-to person for escalations and mentoring, and I’ve helped improve internal documentation and training processes. I enjoy solving problems that help users work more efficiently and securely.

Outside work, I’m passionate about technology, cybersecurity, and content creation. I love exploring local food spots and weekend nature trips—something I plan to feature in my own YouTube content in the future. I’m currently studying cybersecurity fundamentals to support my goal of transitioning into a Cybersecurity Analyst role.

I’m looking for opportunities that value hands-on IT experience, cloud and Office 365 expertise, and a strong commitment to user support and continuous improvement.