Manette Mejia
@manettemejia
Experienced Technical Support Manager with a strong IT service background.
What I'm looking for
With over 16 years of experience in the Technical Support field and 9 years in Service Desk ITSM, I have honed my skills in delivering exceptional IT services to corporate clients. My expertise lies in managing IT operations, optimizing service delivery, and ensuring customer satisfaction through effective communication and problem-solving.
Throughout my career, I have successfully led teams, managed complex IT infrastructures, and implemented innovative solutions to enhance operational efficiency. My deep knowledge of various technologies, including Microsoft Azure, Office 365, and network management, enables me to provide comprehensive support and drive continuous improvement in service delivery.
Experience
Work history, roles, and key accomplishments
Service Desk Engineer L2
Exigo Tech
Mar 2024 - Present (1 year 2 months)
Provided comprehensive IT solutions and support in a Managed Service Provider environment. Acted as a point of escalation for complex issues and drove automation of service desk tasks.
Centralized Services and Technical Alignment Manager
Forum Info-Tech, Inc.
Jul 2024 - Jul 2024 (0 months)
Managed the Centralized Services Team, overseeing IT service delivery and optimizing operations for client-facing staff. Responsible for tool management, client infrastructure reliability, and documentation maintenance.
Senior IT Service Desk Support Specialist
Visa Inc.
Mar 2017 - Mar 2024 (7 years)
Troubleshot and resolved complex user issues with software and hardware. Managed Active Directory and contributed to Knowledge Management for end-user support.
Global Service Desk Analyst
Alere-Arriva
Oct 2016 - Feb 2017 (4 months)
Provided multi-channel support to users globally, ensuring issues were resolved according to SLAs. Managed user and group management in Active Directory.
Associate Systems Engineer
Tata Consultancy Services
Aug 2015 - Oct 2016 (1 year 2 months)
Handled service desk tickets and provided first-level support for various IT issues. Assisted in user access management and contributed to knowledge base documentation.
Technical Support Engineer
Emerson Electric Asia ROHQ
May 2011 - Sep 2015 (4 years 4 months)
Provided first-line technical support for customers, troubleshooting issues and managing customer profiles through CRM tools.
Technical Support Representative
Sutherland Global Services
Feb 2008 - Jan 2011 (2 years 11 months)
Delivered technical support for AT&T U-Verse customers, troubleshooting various connectivity and service issues while training new hires.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines
Bachelor of Science, Industrial Psychology
2000 - 2004
Graduated with a Bachelor of Science in Industrial Psychology, focusing on the application of psychological principles in the workplace, including human behavior, organizational development, and employee relations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
Interested in hiring Manette?
You can contact Manette and 50k+ other talented remote workers on Himalayas.
Message ManetteFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
