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Jherick Academia

@jherickacademia

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Results-oriented IT Support Coordinator with a focus on excellence.

Philippines

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What I'm looking for

I am looking for a role that offers opportunities for growth and development in a supportive company culture.

I am a results-oriented IT Support Coordinator with extensive experience in Information Technology. My career has been marked by a commitment to excellence and a strong ability to thrive in fast-paced environments. I have a proven track record of providing exceptional customer service and technical support, ensuring that all incidents and requests are prioritized and resolved efficiently.

Throughout my career, I have developed a comprehensive skill set that includes hardware and software troubleshooting, systems upgrades, and proficiency in various IT tools such as M365 Admin Center and Exchange Online. I was also able to manage small to medium-sized projects, work with external vendors, and deliver daily desktop support both on-site and remotely. I am dedicated to continuous improvement and always seek opportunities to enhance my knowledge and skills in the IT field.

Experience

Work history, roles, and key accomplishments

Current

Senior IT Support Coordinator

Current

Altera Infrastructure (Philippines) Inc.

Sep 2022 - Present (2 years 9 months)

Responsible for prioritizing work, documenting tech notes, troubleshooting issues, and providing desktop support. Manages external vendors and coordinates small to medium-sized projects while ensuring effective communication with customers and stakeholders.

Customer Service Troubleshooting Project Management Oracle Fusion Networking Fundamentals Documentation Communication ServiceNow

Technical Support Analyst

SP Business Process Services Inc.

Jan 2022 - Sep 2022 (8 months)

Provided technical support by investigating and resolving client issues, maintaining hardware and software, and ensuring application security access. Assisted with IT projects and monitored system performance metrics.

Troubleshooting Telecommunications Zendesk Performance Metrics Communication

Technical Support Analyst

Teekay Business Process Services Inc.

Aug 2014 - Jan 2022 (7 years 5 months)

Handled system and client problems, providing troubleshooting and corrective actions. Managed hardware installations and upgrades, and administered application security access while tracking issues in the ticketing system.

Troubleshooting Software Configuration Zendesk Application Security Performance Monitoring Communication

Deskside Support Engineer

Anthem Solutions Inc.

Feb 2012 - Feb 2014 (2 years)

Diagnosed and resolved technical issues, configured new devices, and ensured security updates were applied. Managed small IT projects and maintained logs for equipment and users.

Technical Support Configuration Security Management Troubleshooting Communication Documentation Anti Virus Installation

Data Coordinator

Wistron Infocomm (Philippines) Corporation

Oct 2010 - May 2012 (1 year 7 months)

Composed SOPs for device testing, gathered data for studies, and performed assembly and disassembly of various machines. Responsible for PC repair and battery programming.