Open to opportunities

Mae Antonette Maniego

@maeantonettemaniego

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IT professional specializing in Jira administration, systems support, and automation.

Philippines

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What I'm looking for

I seek a role where I can lead or contribute to IT operations, optimize workflows with Jira automation, support SOC 2 readiness, and grow in cross-functional, globally distributed teams.

I am an IT professional with over four years of experience in technical support, systems administration, and Jira administration across global organizations. I excel at configuring projects, building workflows, managing permissions, and automating Jira processes to improve operational efficiency.

Throughout my career I have led global support teams, automated repetitive tasks (reducing manual ticketing work by 50%), and created SOPs and knowledge-base content that decreased recurring issues by 30%. I have hands-on experience with Active Directory, Microsoft 365, Intune, Azure, Google Workspace, and tools such as Jira, Confluence, Tugboat, and Power BI.

I am passionate about solving complex technical problems, supporting SOC 2 audit readiness, and delivering user-focused process improvements. I bring a track record of measurable impact, strong cross-functional collaboration, and a focus on documentation and automation to drive reliability and user satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

Upwork

Dec 2025 - Present (0 months)

Provides remote technical support, creates user-friendly SOPs and documentation, and delivers process improvements that streamline client operations.

Technical Support Remote Support Jira Confluence Automation Customer Service

Current

IT & SaaS Application Support Specialist

Current

My Treasur-e

Jun 2025 - Present (6 months)

Manages and optimizes Jira and Confluence environments, builds JSM projects and automation rules, and supports SOC 2 audit readiness and monthly IT/cybersecurity reporting.

Jira Confluence SOC Tugboat Documentation

Team Lead, IT Support

Sterling Talent Solutions

Aug 2023 - Jun 2025 (1 year 10 months)

Led global IT support operations, automated 50% of manual ticketing tasks with JIRA Automation, created SOPs that cut recurring issues by 30%, and managed escalations across regions.

Team Leadership SOP Development Incident Management Active Directory Cross Functional Collaboration

IT Support Engineer

Sterling Talent Solutions

Nov 2021 - Aug 2023 (1 year 9 months)

Provided Level 1/2 global support resolving 100+ tickets weekly, managed AD and Microsoft 365 provisioning, and deployed IT assets to reduce provisioning time by 20%.

Active Directory Remote Support Troubleshooting Documentation

Quality Assurance Analyst

Straive

Sep 2020 - Nov 2021 (1 year 2 months)

Validated web content and conducted cross-browser functional and visual checks to prevent content errors and ensure responsive deployments.

QA Testing Cross Browser Testing Content Review Bug Reporting

IT Staff

HRD Singapore PTE LTD

Aug 2019 - Jan 2020 (5 months)

Delivered hands-on IT support resolving 100+ tickets weekly, installed and maintained IT equipment, and performed preventative maintenance reducing system failures by 90%.

Maintenance Ticketing Asset Management Troubleshooting

Education

Degrees, certifications, and relevant coursework

Cavite State University - CCAT Campus

Bachelor of Science in Information Technology, Information Technology

2015 - 2019

Grade: 2.29

Activities and societies: Secretary, Future Information & Communication Technologist (2018-2019); Junior Officer, Future Information & Communication Technologist (2017-2018); Advanced Cadet Officer, ROTC (2015-2019); ROTC Summer Camp Training (2016); ARAPT MS31-32 (2016) and MS41-42 (2017).

Completed a Bachelor of Science in Information Technology with coursework and practical experience in systems administration, IT support, and software testing; active in student organizations and ROTC.