Open to opportunities

chelsea heine

@chelseaheine

Scheduling Coordinator at Professional Window Cleaning coordinating customer appointments and technician routes.

At Professional Window Cleaning, I coordinate daily scheduling and routing for residential and commercial window cleaning services. I work with customers and field technicians to manage appointment updates and keep service information accurate.

At William Ryan Homes, I coordinated documentation and schedules for construction starts and supported daily office operations. Earlier at Taylor Morrison, I handled customer inquiries across multiple channels and maintained records using Salesforce, Zendesk, and BuildPro.

Experience

Work history, roles, and key accomplishments

Current

Scheduling Coordinator

Current

Professional Window Cleaning

Jul 2026 - Present (3 months)

Coordinate daily scheduling and routing for residential and commercial window cleaning services. Communicate with customers and field technicians to manage appointments and resolve scheduling issues.

Scheduling Customer Service Communication Skills Time Management Organization

Starts Coordinator

William Ryan Homes

Apr 2025 - Jan 2026 (9 months)

Coordinated administrative aspects of the home construction start process, including plot plans, permits, and documentation. Served as a liaison between internal teams, vendors, and municipal offices to ensure compliance and timely approvals.

Project Coordination Documentation Compliance Reporting Communication Skills

Office Administrator

William Ryan Homes

Nov 2023 - Jan 2026 (2 years 2 months)

Supported daily office operations, managed administrative workflows, and processed invoices using Ravaani and Brix SSL. Maintained filing systems and reviewed purchase agreements for compliance.

Administrative Support Invoice Processing Ravaani Brix SSL Docusign BuildPro Microsoft Office

Internet Customer Specialist

Taylor Morrison

Mar 2022 - Mar 2023 (1 year)

Served as the first point of contact for prospective customers via phone, text, and online channels. Managed high-volume communications and prepared weekly performance reports.

Customer Service Communication Skills Reporting Administrative Support

Customer Care Specialist

Taylor Morrison

Oct 2018 - Mar 2023 (4 years 5 months)

Managed multi-channel communications across divisions and routed inquiries to appropriate teams. Maintained records using Salesforce, Zendesk, BuildPro, and Microsoft Office tools.

Salesforce Zendesk BuildPro Microsoft Office Customer Service Communication Skills