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@shelbyrobinson
Dedicated administrative assistant with strong organizational and customer service skills.
I am a hardworking administrative assistant with a proven track record of exceeding customer expectations and maintaining organized operations. My experience spans various roles, including administrative support, customer service, and housekeeping, where I have honed my skills in scheduling, record-keeping, and client relations.
During my time at Dream Makers Roofing and Construction, I was responsible for scheduling inspections and managing insurance adjustments, ensuring customer satisfaction throughout the construction process. My ability to go above and beyond for clients has been a hallmark of my career, as I strive to meet and exceed their needs in every interaction.
With a strong foundation in people management and clerical experience, I am adept at handling multiple tasks efficiently. I am proficient in various software applications, including Microsoft Office and Salesforce, which enhances my ability to contribute effectively to any team. I am eager to bring my organizational skills and customer service expertise to a new role where I can continue to grow professionally.
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Work history, roles, and key accomplishments
Dream Makers Roofing and Construction
Oct 2019 - May 2020 (7 months)
Managed client scheduling for inspections and insurance adjustments, ensuring smooth operations. Maintained meticulous records of payments and monitored customer satisfaction throughout the construction process.
Maid 4 U
Jan 2015 - May 2016 (1 year 4 months)
Responsible for thorough cleaning of residences and managing client appointments. Organized crew schedules and actively sought new business opportunities.
Plato's Closet
Aug 2013 - Jan 2014 (5 months)
Greeted and assisted customers, processing payments for merchandise. Provided excellent customer service by helping customers locate desired items.
Degrees, certifications, and relevant coursework
High school or equivalent, General Studies
Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills in communication, problem-solving, and general academics.
Software and tools used professionally
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