Open to opportunities

Hailey Nelson

@haileynelson

Business operations and CRM-focused office professional with project coordination experience and a systems-first approach.

United States

Message

What I'm looking for

I want to support a team by improving business operations with CRM and project coordination—owning scheduling, reporting, and documentation while collaborating across stakeholders. I’m excited to help with system implementations, process upgrades, and long-term efficiency.

I’m a detail-oriented business professional who supports day-to-day operations while strengthening the systems teams rely on. I enjoy collaborating across roles to improve processes, reduce friction, and keep projects moving with clear communication and accurate records.

Across my roles, I’ve owned front-office and administrative operations—serving as a primary point of contact, coordinating calendars and schedules, and maintaining accurate documentation. I’ve also managed financial transactions and reporting with a focus on precision, tracking, and accountability.

I bring hands-on CRM and property-operations experience, using Salesforce and Yardi Voyager to manage work orders, service requests, vendor performance, bids, and operational reporting. I’m comfortable exporting and analyzing data to support decision-making, while keeping system information up to date and stakeholder-ready.

As a Project Coordinator, Office Administrator, and Guest Services Lead, I’ve coordinated timelines, meetings, deliverables, and high-volume communications—often in fast-paced environments. I’m especially motivated by system implementations and continuous improvement, and I bring a reliable, flexible attitude to every team I support.

Experience

Work history, roles, and key accomplishments

Front Desk Coordinator

Castle Development Group

Mar 2026 - May 2026 (2 months)

Managed front office operations as the primary point of contact for clients, vendors, and internal teams while coordinating executive calendars and daily scheduling priorities. Handled mail and check processing with accurate tracking, and maintained operational records, reporting, and invoice coding for efficient financial documentation.

Front Desk Operations Invoice Coding Document Management Reporting

Office Administrator

FIRM Foundation Repair

May 2025 - Feb 2026 (9 months)

Managed calendars, scheduling, and high-volume communications to support daily operations and team coordination. Built a sales tracking system to improve visibility into lead and revenue conversion, and streamlined administrative workflows to keep project documentation and reporting organized.

Sales Reporting Scheduling Project Documentation Digital Content Management

Office Administrator

Reyes Repairs & Renovations

Sep 2024 - Feb 2025 (5 months)

Oversaw CRM-related communication, including inbox management and coordination with clients and vendors. Prepared bids and invoices, tracked payments to ensure accuracy and timeliness, and created streamlined workflows to improve project tracking and administrative efficiency.

Inbox Management Payment Tracking Project Tracking

Project Coordinator

Hudson Homes Management

Feb 2022 - Jul 2022 (5 months)

Coordinated project timelines, meetings, and deliverables across multiple teams in a fast-paced environment. Tracked progress and maintained real-time project updates across Yardi Voyager, Salesforce, Smartsheet, and RentCafé while providing stakeholder status communications.

Project Coordination Salesforce Smartsheet