Josh McNeal
@joshmcneal
Customer service professional who resolves high-volume issues with clear communication and accurate data entry.
United StatesWhat I'm looking for
I’m a detail-oriented customer service professional with experience supporting high-volume customer interactions. I handle health insurance inquiries, enrollment, and account support, resolving issues efficiently while staying calm and professional under pressure.
I also bring a strong documentation and accuracy mindset from my work in retail and data-driven support. From internal systems documentation to quality control checks, I maintain performance and quality standards while working independently and quickly learning new processes.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Ability – Go / Conduent
Jan 2023 - Jan 2024 (1 year)
Assisted customers with health insurance inquiries, enrollment, and account support, resolving issues while maintaining a calm, professional demeanor. Documented customer updates accurately in internal systems while handling high-volume interactions.
Stocked and organized inventory by operating equipment efficiently, while maintaining store cleanliness and safety by addressing spills and hazards. Completed claim documentation accurately and performed quality control checks to ensure product standards were met.
Moderator
MMO-Champion
Jan 2011 - Jan 2020 (9 years)
Moderated online content to ensure compliance with community guidelines and enforced site policies in collaboration with moderators and administrators. Resolved user conflicts through clear, professional communication to maintain a positive, safe community environment.
Education
Degrees, certifications, and relevant coursework
Hartselle High School
High School Diploma
Earned a High School Diploma from Hartselle High School.
Availability
Location
United StatesAuthorized to work in
Job categories
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