Chelsea Baird
@chelseabaird
Training Manager with expertise in enhancing learning environments.
What I'm looking for
I am a dedicated Training Manager with years of experience in fostering collaborative and effective learning environments within correctional facilities. My expertise lies in documentation, policy compliance, and team management, where I have consistently streamlined processes and achieved audit readiness. I am passionate about leveraging my leadership and technical support skills to drive innovation and improve training outcomes.
In my current role at Bridgeport Correctional Center, I have successfully enhanced cadet engagement and ensured high graduation rates through tailored instructional strategies. I implemented a scheduling system for annual staff training, resulting in zero missed deadlines and improved compliance with facility regulations. My previous roles have equipped me with a strong foundation in training management, where I have monitored performance metrics and facilitated targeted coaching sessions to enhance trainee preparedness.
Throughout my career, I have demonstrated a commitment to improving operational efficiency and fostering a positive learning environment. I thrive on challenges and am eager to contribute my skills to a dynamic organization that values innovation and continuous improvement.
Experience
Work history, roles, and key accomplishments
Training Manager
Bridgeport Correctional Center
Jul 2024 - Present (10 months)
As a Training Manager, I fostered a collaborative learning environment, enhancing cadet engagement and ensuring successful graduation rates. I streamlined training record management and implemented a scheduling system for staff training, achieving compliance and improving audit readiness.
Field Training Officer
John R Lindsey State Jail
Jun 2023 - Jul 2024 (1 year 1 month)
In my role as a Field Training Officer, I created a positive learning environment for trainees, implemented structured training schedules, and monitored performance metrics to facilitate targeted coaching sessions.
Correctional Officer
John R Lindsey State Jail
Aug 2022 - Jun 2023 (10 months)
As a Correctional Officer, I collaborated with team members to enhance safety protocols, managed offender populations, and assessed daily operations to identify areas for improvement, leading to enhanced facility security.
Personal Health Guide
Health Care Service Corporation
May 2019 - Mar 2023 (3 years 10 months)
In my role as a Personal Health Guide, I provided personalized guidance to members, streamlined communication processes, and analyzed feedback to refine service delivery, significantly improving member satisfaction.
Receptionist
The Clinic of North Texas
May 2021 - Aug 2022 (1 year 3 months)
As a Receptionist, I facilitated patient check-ins, streamlined payment collections, and maintained accurate patient records, contributing to improved workflow efficiency and patient satisfaction.
Bartender
The Speckled Perch
Sep 2017 - Mar 2019 (1 year 6 months)
As a Bartender, I fostered a welcoming atmosphere, streamlined drink preparation processes, and coordinated with kitchen staff to improve overall service efficiency and customer satisfaction.
Waitress/Bartender
Lunkers Sports Bar and Grille
Jan 2016 - Apr 2017 (1 year 3 months)
In my role as a Waitress/Bartender, I delivered exceptional service, streamlined order processing, and worked closely with team members to ensure smooth service flow during peak hours.
Hostess/Waitress
Mulligans Bar
Aug 2015 - Jan 2016 (5 months)
As a Hostess/Waitress, I facilitated a welcoming atmosphere, managed floor seating efficiency, and coordinated with servers to improve dining experiences and reduce wait times.
Total Loss Expeditor
Farmers Insurance
Jul 2014 - Oct 2014 (3 months)
In my role as a Total Loss Expeditor, I streamlined the paperwork verification process, provided exceptional customer support, and analyzed documentation for compliance, enhancing regulatory standards.
Customer Service Representative
West Corporation
Sep 2011 - Aug 2013 (1 year 11 months)
As a Customer Service Representative, I achieved high customer satisfaction scores, executed technical troubleshooting, and guided a team to exceed performance targets, enhancing overall service delivery.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Bachelor of Business Administration, Business Administration
2019 - 2022
Grade: 3.7-4.0
Completed a degree in Business Administration, achieving Presidents list for the winter 2020 by receiving a GPA of 3.7-4.0 and earning the Acclaim Human Relations in Administration badge.
Olathe North High School
High School Diploma, General Studies
2006 - 2009
Completed general high school studies with AP college classes and graduated one semester early in compliance with Kansas Education requirements.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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