JSjessica scaglione
@jessicascaglione
Dedicated Training and Development Specialist with 10+ years of experience.
United StatesWhat I'm looking for
I am a dedicated Training and Development Specialist with over 10 years of experience in instructional design and corporate training. My career has been focused on leading onboarding experiences, developing SOP documentation, and creating comprehensive training programs that drive employee engagement and operational efficiency. I have a proven track record in LMS administration and team leadership, ensuring that training materials are current, accurate, and effective.
In my current role as a Training Manager at Boot Barn, I oversee the daily activities of training leads and enhance existing training programs to meet evolving business needs. My experience includes conducting training sessions for new hires and managing large groups effectively. I am extremely organized and detail-oriented, with strong graphic design skills that support high-quality training delivery.
Throughout my career, I have built productive working relationships across organizations, directed the collection and analysis of data to improve business performance, and developed tailored training programs that align with organizational goals. I am passionate about promoting a positive learning environment and encouraging professional growth among employees.
Experience
Work history, roles, and key accomplishments
Training Manager
Boot Barn
Mar 2023 - Present (2 years 3 months)
Oversee daily training lead activities and enhance existing programs to improve engagement, learning, and retention. Conduct and facilitate required training sessions, including a new hire training program for 70 employees quarterly.
RPO Consultant
Randstad Sourceright
Oct 2021 - Present (3 years 8 months)
Participated in project performance reviews and leveraged business performance techniques to assist organizations. Directed the collection and analysis of quantitative and qualitative data to review business performance.
Corporate Training & Quality Supervisor
Faneuil
Jan 2019 - Present (6 years 5 months)
Evaluated instructor performance and training program effectiveness, working with management and HR to meet performance expectations. Managed 10 direct reports and provided coaching and feedback, analyzing data to identify performance gaps.
Call Center Training Specialist
Microsoft
Aug 2016 - Present (8 years 10 months)
Created and maintained training materials using instructional design methodologies and various Microsoft applications. Facilitated refresher trainings and new hire training sessions, maintaining cross-functional relationships.
Learning Management System Administrator
Faneuil
Aug 2016 - Present (8 years 10 months)
Managed LMS system to deliver and track training programs for over 5000 employees, configuring course content and creating evaluation quizzes. Drafted instructional content and developed courses using Articulate 360 Suite.
Senior Instructional Designer
Tiger Financial Management
Sep 2012 - Present (12 years 9 months)
Modified and created training documents including technical instructions and guides, performing data analysis to identify areas for improvement. Managed new hire training and collaborated with HR on performance improvement plans.
Customer Relations Advocate
Royal Caribbean Cruise Lines
Aug 2007 - Present (17 years 10 months)
Provided both internal and external customer service through written and verbal communication, compiling quality measures and developing reports for service improvements. Managed high-volume customer interactions with a consistent track record of strong support.
Education
Degrees, certifications, and relevant coursework
Goddard High School
High School diploma
Availability
Location
United StatesAuthorized to work in
Skills
Interested in hiring jessica?
You can contact jessica and 90k+ other talented remote workers on Himalayas.
Message jessicaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
