Anna Ferrin

Performed administrative duties such as running helpful reports for call centers, including carrier production, downline activity, and RTS status. Provided continuous updates to support call centers and teammates, and created quarterly reports for management.

Completed requirements to be issued a Health, Life, and Annuity license. Supported agents with contracting, new business, certification guidance, and SMS Technology Training.

Processed applications, meticulously checking for accuracy until each policy was issued. Provided essential back-office support for the in-house call center 'Insuractive' agents.

Taught private bartending lessons to individuals as needed. Provided hands-on instruction and guidance on mixology techniques.

Oversaw sales and ensured customers had a positive shopping experience. Maintained all inventory, coordinated fashion shows and other events, and prepared marketing materials.

Provided exceptional service for patrons, including efficiently taking orders, serving meals, and setting/clearing tables. Handled cash transactions accurately and promptly.

Oversaw sales and ensured customers had a positive shopping experience. Maintained all inventory, coordinated fashion shows and other events, and prepared marketing materials.

Responsible for interacting with patrons in a friendly manner, actively taking and filling orders, and mixing drinks. Demonstrated valuable conflict resolution skills while anticipating and responding to customer needs.

Managed kitchen operations, including overseeing food orders, inventory, and deliveries, while also performing waitressing and bartending duties. Acted as a key liaison between owners and vendors.

Acquired a General Education Development (G.E.D.) credential in 2003, demonstrating foundational academic skills. This certification provided a strong basis for further professional development and career pursuits.