Open to opportunities

Alex Huggins

@alexhuggins

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Motivated professional with extensive experience in customer service.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a motivated and personable professional with extensive experience in customer service, administrative support, and public service environments. I am known for maintaining composure under pressure and providing excellent front-office service while supporting teams with efficiency and positivity. My strong communication, problem-solving, and multitasking skills have been key to my success in various roles.

In my current position as a Probation Aide at the Sacramento County Youth Detention Facility, I assist probation officers in supervising and monitoring youth on probation. I maintain case documentation and detailed records of client interactions, encouraging rehabilitation efforts and successful reintegration. My previous roles, including Front Office Coordinator and Cashier, have honed my ability to manage high call volumes, schedule appointments, and handle transactions accurately while ensuring customer satisfaction.

With an Associate of Science in Interdisciplinary Studies, I am eager to leverage my skills and experiences in a challenging new role where I can continue to grow and contribute positively to a team-oriented environment.

Experience

Work history, roles, and key accomplishments

Current

Probation Aide

Current

Sacramento County Youth Detention Facility

Mar 2025 - Present (4 months)

Assisted probation officers in supervising and monitoring youth on probation, maintaining detailed case documentation and records of client interactions. Identified and reported any probation violations or concerns, encouraging rehabilitation efforts and successful reintegration.

Probation Case Management Documentation Rehabilitation Support

Front Office Coordinator

The Orthopedic Specialty Center

May 2023 - Present (2 years 2 months)

Managed high call volumes, scheduled appointments, and verified insurance for patients. Greeted patients, handled inquiries with professionalism, and processed various payment types including co-pays.

Scheduling Insurance Verification Payment Processing Administrative Support

Cashier / Self-Checkout Host

Sprouts Farmers Market

Nov 2022 - Present (2 years 8 months)

Delivered excellent customer service, handled transactions accurately, and maintained checkout efficiency. Resolved customer issues to promote satisfaction and was promoted to self-checkout host due to reliability.

Customer Service Problem Solving Retail Operations

Team Member

Century 16 Cinemark

Jul 2021 - Present (4 years)

Managed transactions, refunds, and customer questions efficiently while promoting loyalty programs. Ensured a clean and organized environment, delivering fast-paced service with a positive demeanor.

Customer Service Loyalty Programs Venue Operations Teamwork

Lead Server

Prairie City Landing

Aug 2019 - Present (5 years 11 months)

Provided high-quality dining service to senior residents and guests, coordinating special dining events. Collaborated with management and maintained cleanliness while adhering to food safety protocols.

Dining Service Event Coordination Food Safety Customer Relations Team Collaboration

Education

Degrees, certifications, and relevant coursework

Folsom Lake College

Associate of Science, Interdisciplinary Studies

Completed an Associate of Science degree in Interdisciplinary Studies. This program provided a broad foundation across various subjects, enhancing critical thinking and analytical skills.