Danyale Cross

Assisted customers remotely with online purchases, addressing questions and concerns regarding orders. Tracked packages, facilitated communication with carriers, and resolved technical problems, including processing returns and refunds. Suggested additional products and services while providing comprehensive customer support.

Operated various office machines, including photocopiers, scanners, and personal computers, to manage daily tasks. Maintained and updated filing, inventory, mailing, and database systems, ensuring data accuracy. Processed and prepared critical documents such as affidavit reports and warrants, while also running errands in and out of court.

Enforced rules and maintained order within the correctional facility, supervising inmate activities to ensure compliance. Conducted facility inspections to uphold security and safety standards, and performed searches for contraband items. Documented inmate conduct and managed the escort and transport of inmates.

Processed various forms of payment, including cash, checks, and credit cards, while greeting customers. Maintained clean and organized checkout areas, and performed general cleaning duties. Managed inventory by stocking shelves and marking prices, and promoted new sales and gift cards to customers.

Greeted patrons attending entertainment events and actively participated in production meetings. Managed scripts by typing, editing, copying, and distributing them, along with schedules and call sheets. Assisted cast members, ran errands between departments, and supported the Producer/Director with camera work and video editing.

Provided comprehensive information about local attractions, including shopping, dining, and recreational destinations. Greeted patrons at entertainment events and guided them to exits or provided emergency assistance. Assisted patrons with special needs, directed them to facilities, and resolved seating disputes or other customer concerns.

Processed payments using various methods and greeted customers entering the establishment. Maintained clean and orderly checkout areas, including general cleaning duties. Managed inventory by stocking shelves and marking prices, and prepared food items such as sandwiches, salads, soups, and beverages.

Operated office machines, including photocopiers, scanners, and personal computers, for daily administrative tasks. Maintained and updated filing, inventory, mailing, and database systems, ensuring accuracy and accessibility. Processed and prepared various documents, such as business forms and expense reports, from notes or dictating machines.

Earned a Bachelor of Arts in English and a minor in Communications. Gained valuable experience through full-time paid and unpaid positions as an Intern, Assistant, and Volunteer.

Grade: Honors

Completed high school education and received an Honors Diploma.