Chegofatso Kabu
@chegofatsokabu
Inbound customer support agent who resolves issues fast, keeps customers satisfied, and supports accounts with accurate records.
South AfricaWhat I'm looking for
I’m an experienced inbound customer service agent focused on delivering high-quality customer support with every interaction. I use communication scripts to handle different needs professionally, and I act as an effective liaison between companies and their current and potential clients to keep and increase satisfaction.
In my roles, I’ve responded to customer inquiries via phone, email, and online chat, supported policy questions and complaints, and resolved issues efficiently using problem-solving skills. I’ve also worked independently as an admin accountant, communicating about documentation, payments, and account queries, maintaining accurate records, and using accounting systems and spreadsheets daily while reviewing work to catch discrepancies.
Experience
Work history, roles, and key accomplishments
Admin Accountant
Mokoni Investment Diversities
Aug 2020 - Jan 2026 (5 years 5 months)
Communicated professionally with clients regarding documentation, payments, and account queries while maintaining accurate records. Used accounting systems and spreadsheets daily and reviewed work to resolve discrepancies.
Customer Service Representative
Telesure Group
Jan 2019 - Oct 2019 (9 months)
Provided inbound customer support by responding to inquiries via phone, email, and online chat. Assisted with policy information and resolved customer issues, escalating when needed to maintain satisfaction and retention.
Education
Degrees, certifications, and relevant coursework
Harambee
FAIS Class of Business, FAIS
Completed FAIS training for the Class of Business (as listed in the education details).
Harambee
Critical Thinking (COG LAB), Critical Thinking
Completed COG LAB training focused on Critical Thinking.
Harambee
Harambee Bridging Programme, Bridging Programme
Completed the Harambee Bridging Programme.
CTI Pretoria
Bachelor of Commerce (General), Commerce (General)
2015 - 2017
Completed a Bachelor of Commerce (General) at CTI Pretoria.
CTI Education
Research Methodology Certificate, Research Methodology
Completed a Research Methodology Certificate through CTI Education.
CTI Pretoria
Higher Certificate in Business Management, Business Management
Completed a Higher Certificate in Business Management at CTI Pretoria.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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